MAC Engineer II

Akima
United States
Workplace: HybridFull timeUSD 90,000 - 95,000 annuallyFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Troubleshooting","Critical thinking","Self-direction","Collaboration","Documentation"]

Support and engineer a distributed, enterprise macOS environment for the CBP End User Device IT Management Services team. Provide onsite desk-side support and Tier II–IV macOS/device-management troubleshooting, resolve tickets, and support core enterprise apps. Independently handle engineering work including application packaging, configuration profiles, patching, security compliance (mSCP), vulnerability remediation, change deployment, and automation for provisioning and identity workflows in a hybrid role.

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FursaFursa
Akima
Akima
2 months ago

MAC Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support and engineer a distributed, enterprise macOS environment for the CBP End User Device IT Management Services team. Provide onsite desk-side support and Tier II–IV macOS/device-management troubleshooting, resolve tickets, and support core enterprise apps. Independently handle engineering work including application packaging, configuration profiles, patching, security compliance (mSCP), vulnerability remediation, change deployment, and automation for provisioning and identity workflows in a hybrid role.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide onsite desk-side, walk-up, and appointment-based support for macOS users, including VIP and senior executive leadership.
  • •Perform Tier II–IV troubleshooting for macOS, device-management, and application issues, driving resolutions before escalation.
  • •Resolve tickets in the ticketing system with clear documentation of steps, root cause, and resolution.
  • •Package, test, and deploy macOS applications for Apple silicon (ARM) and Intel devices; build and validate configuration profiles.
  • •Apply security compliance baselines (mSCP), remediate vulnerabilities with cybersecurity, and deploy approved changes through the change request process.
Travel: Low travel

Pay and Benefits

Salary: USD 90,000 - 95,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •US Citizenship with the ability to obtain a Federal Public Trust clearance (required).
  • •Independent troubleshooting and critical thinking to research, test, and resolve unfamiliar macOS and device-management issues before escalating.
  • •Experience independently administering an enterprise MDM platform (Jamf Pro) with policies, configuration profiles, patching, and Self Service in an environment of 1,000+ devices.
  • •Bachelor’s degree in information systems (or 4–6+ years of IT administration/engineering experience with direct macOS and enterprise device-management).
  • •Jamf Certified Tech (200) or equivalent (Jamf Certified Admin (300) a plus).
Experience:Enterprise device-managementEnterprise macOSEndpoint securityIdentity and authenticationMDM (Jamf Pro)
Education:Bachelor's in information systems
Skills:TroubleshootingCritical thinkingSelf-directionCollaborationDocumentation
Certifications:Jamf Certified Tech (200)Jamf Certified Admin (300)Apple Certified Support Professional (ACSP)
Languages:English
Tech Stack:MacOSJamf ProMDMApple siliconIntelMSCPDISA STIGNIST 800-53TerminalZshBashMicrosoft 365Active DirectoryServiceNowPlatform Single Sign-On (PSSO)PIVSmart cardVPNDNSVLANs

Eligibility

Security Clearance:Federal Public Trust

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website