Sr. Manager Ecom Post Order Operations EM (Location: Gurgaon or Dubai)

Adidas
Gurugram, Dubai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Problem-solving","Analytical thinking","Communication"]

Lead eCommerce post-order operations across Emerging Markets, owning end-to-end performance for fulfillment, delivery, tracking, exceptions, cancellations, returns, reverse logistics, and refund governance. Drive operational excellence through SLAs, governance, performance routines, and root-cause improvements, while enabling new delivery and fulfillment capabilities. Partner cross-functionally with SCM, warehouse, carriers, platform operations, and digital innovation, using tools like OmniHub and Kibana to modernize processes with automation and AI-enabled insights.

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FursaFursa
Adidas
Adidas
7 hours ago

Sr. Manager Ecom Post Order Operations EM (Location: Gurgaon or Dubai)

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead eCommerce post-order operations across Emerging Markets, owning end-to-end performance for fulfillment, delivery, tracking, exceptions, cancellations, returns, reverse logistics, and refund governance. Drive operational excellence through SLAs, governance, performance routines, and root-cause improvements, while enabling new delivery and fulfillment capabilities. Partner cross-functionally with SCM, warehouse, carriers, platform operations, and digital innovation, using tools like OmniHub and Kibana to modernize processes with automation and AI-enabled insights.
Location: Gurugram, Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end post-order operations across Emerging Markets, including fulfillment, delivery, tracking, exceptions, cancellations, returns, reverse logistics, and refund process governance.
  • •Establish operational standards, SLAs, governance, and performance routines; monitor KPIs and proactively identify risks, issues, and continuous improvement opportunities.
  • •Identify and enable new delivery and fulfillment capabilities, including business case definition, planning, execution, and sustainment.
  • •Provide regional governance and cross-functional stakeholder management to influence fulfillment and carrier performance and optimize customer service resolution.
  • •Lead, mentor, and develop the post-order operations team, fostering ownership, collaboration, continuous improvement, and consumer-centric decision-making.

Key Requirements

  • •10+ years overall professional experience, including 7+ years in eCommerce or Supply Chain Management with focus on eCommerce fulfillment.
  • •Experience delivering carrier/delivery service integrations and fulfillment capability rollouts.
  • •Strong working experience with Microsoft Excel, OMS, WMS, and TMS.
  • •Proven ability driving process optimization, workflow automation, and technology-enabled operational transformation.
  • •University degree in Business Administration, Supply Chain, Logistics, Information Technology, Engineering, or equivalent practical experience.
Experience:10+ yearsE-commerceSupply chainE-commerce fulfillment
Education:Bachelor's
Skills:LeadershipStakeholder managementProblem-solvingAnalytical thinkingCommunication
Tech Stack:OmniHubKibanaMicrosoft ExcelOrder Management Systems (OMS)Warehouse Management Systems (WMS)Transportation Management Systems (TMS)AI

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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