Team Leader - Centurion Lounge, Seattle

American Express
Seattle
Workplace: OnsiteFull timeUSD 65,500 - 81,000 annuallyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Coaching","Communication","Conflict resolution","Analytical problem-solving"]

Lead a team of Member Service Professionals in the Centurion Lounge at SEA Airport, delivering a high-touch, premium guest experience. Coach and train your team to hit service and performance goals, monitor customer interactions, and resolve escalations. Ensure 365-day coverage, develop individual action plans, and partner with food and beverage teams to create an extraordinary customer experience through continuous improvement and promotional events.

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American Express
American Express
3 days ago

Team Leader - Centurion Lounge, Seattle

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead a team of Member Service Professionals in the Centurion Lounge at SEA Airport, delivering a high-touch, premium guest experience. Coach and train your team to hit service and performance goals, monitor customer interactions, and resolve escalations. Ensure 365-day coverage, develop individual action plans, and partner with food and beverage teams to create an extraordinary customer experience through continuous improvement and promotional events.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Create a cohesive team environment and provide continuous coaching, training, feedback, and recognition.
  • •Ensure adequate servicing coverage 365 days per year, including filling in when needed.
  • •Monitor customer interactions and use performance metrics to drive service and business results.
  • •Evaluate team performance and create owned development and action plans for individuals.
  • •Work with food and beverage lounge partners and take part in promotional in-house events to improve the guest experience and drive growth.

Pay and Benefits

Salary: USD 65,500 - 81,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid ParentalParental Leave

Key Requirements

  • •Minimum 2 years’ proactive customer service experience, with premium servicing a plus.
  • •Minimum 2 years’ supervisory experience.
  • •Airline, lounge, or travel industry experience, including reservation experience.
  • •Ability to understand and implement policies, procedures, and programs.
  • •Ability to drive and measure business results while resolving customer issues and conflict.
Experience:2+ yearsTravelHospitalityAirlineLoungeCustomer service
Skills:LeadershipCoachingCommunicationConflict resolutionAnalytical problem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn