Social Media & Admin Assistant

Wing Assistant
Philippines
Workplace: RemoteFull timePHP 30,000 - 34,000 monthlyFunction: Communications, PR & CommunitySkills: ["Written communication","Customer communication","Fast response","Reliability","Problem escalation"]

Handle Instagram and Meta ad inquiries through DMs with a strict 2-minute response target to capture leads. Use templates to answer recurring client questions, and book or reschedule appointments in Fresha. Maintain accurate client profiles and treatment notes, escalate complex issues outside the standard playbook, and support social posting by brainstorming content and creating basic graphics when volume is low.

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FursaFursa
Wing Assistant
Wing Assistant
1 week ago

Social Media & Admin Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle Instagram and Meta ad inquiries through DMs with a strict 2-minute response target to capture leads. Use templates to answer recurring client questions, and book or reschedule appointments in Fresha. Maintain accurate client profiles and treatment notes, escalate complex issues outside the standard playbook, and support social posting by brainstorming content and creating basic graphics when volume is low.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Respond to Instagram and Meta ad inquiries via DMs as quickly as possible, maintaining a strict 2-minute response time.
  • •Use pre-written templates to explain treatments and answer repetitive client questions.
  • •Book and reschedule appointments using Fresha.
  • •Update client profiles and accurately maintain treatment notes in the Fresha booking system.
  • •Help with social media posting, brainstorm content ideas, and create basic graphics when DM volume is low.

Pay and Benefits

Salary: PHP 30,000 - 34,000 monthly
Perks:Remote WorkPaid TrainingOvertime PayLearning Budget

Key Requirements

  • •Strong English (written and comprehension) for customer communication.
  • •Basic Instagram/Meta Ads lead-response experience.
  • •Fast and reliable tech setup to support customer responses.
  • •Willingness to learn the Fresha tool for bookings and treatment notes.
  • •Ability to follow pre-written templates while escalating complex questions or complaints outside the standard playbook.
Skills:Written communicationCustomer communicationFast responseReliabilityProblem escalation
Languages:English
Tech Stack:InstagramMeta AdsFreshaMeta DMs

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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