Customer Service Agent

Qantas Airways
Australia
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer focus","De-escalation","Teamwork"]

Deliver exceptional frontline customer service at Darwin Airport, supporting passengers through boarding and disembarkation and assisting customers with special needs and unaccompanied minors. Work across baggage services and the Qantas Club, using accurate, timely information and a customer-focused, problem-solving approach in a time-critical environment. Enjoy a permanent part-time role with a 7-day rotating roster, including weekends and public holidays.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qantas Airways
Qantas Airways
2 days ago

Customer Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver exceptional frontline customer service at Darwin Airport, supporting passengers through boarding and disembarkation and assisting customers with special needs and unaccompanied minors. Work across baggage services and the Qantas Club, using accurate, timely information and a customer-focused, problem-solving approach in a time-critical environment. Enjoy a permanent part-time role with a 7-day rotating roster, including weekends and public holidays.
Location: Australia
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Create a welcoming environment by greeting and assisting passengers.
  • •Support boarding and disembarkation of flights.
  • •Assist customers with special needs and care for unaccompanied minors with timely, accurate information.
  • •Deliver exceptional customer service across frontline operations including Baggage Services and the Qantas Club.
  • •Work a 7-day rotational roster and perform duties safely, including baggage service responsibilities.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Previous experience in a fast-paced customer service environment with a passion for delivering exceptional customer experiences.
  • •Proven ability to think on your feet, solve problems, and perform effectively under pressure in a time-critical environment.
  • •Strong communication and interpersonal skills to build rapport and maintain relationships with diverse customers and stakeholders.
  • •A positive, proactive, solutions-focused approach, including the ability to manage and de-escalate challenging situations with professionalism and empathy.
  • •Demonstrated high-level computer literacy and confidence using a range of technology platforms, software applications, and digital systems.
Skills:CommunicationProblem-solvingCustomer focusDe-escalationTeamwork
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor