First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle incoming client calls and provide support for account inquiries, account maintenance, and online/mobile banking issues, including BillPay and Mobile Deposit. Follow up on requests through research, mailings, and outbound calls, and initiate conversations to understand client needs. Maintain detailed knowledge of bank products and non-bank services (e.g., brokerage and insurance) to support referrals and service goals while completing required compliance training.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming service calls for deposit/loan inquiries, account maintenance (e.g., name/address changes), and banking/mobile access issues.
•Support online BillPay and Mobile Deposit inquiries, including debit card transaction questions, replacements, hot cards, and new card account opening.
•Complete follow-up from inbound calls via research, appropriate mailings, and calls to other departments or back to clients.
•Initiate and participate in client conversations to identify needs and provide appropriate solutions, including making outbound client service/support calls.
•Maintain product knowledge of bank and non-bank services and actively seek referrals while meeting quality service goals and participating in sales referral contests.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with strong interpersonal and communication skills and a professional manner.
•Proficient computer skills and ability to learn company-utilized systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete self-education assignments and online compliance training in a timely manner.

Education:High School

Skills:Customer serviceInterpersonal communicationProfessional mannerSense of urgency

Tech Stack:Online BankingMobile BankingOnline BillPayMobile DepositDebit cardsInsiteEmail

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

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First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming service calls for deposit/loan inquiries, account maintenance (e.g., name/address changes), and banking/mobile access issues.
•Support online BillPay and Mobile Deposit inquiries, including debit card transaction questions, replacements, hot cards, and new card account opening.
•Complete follow-up from inbound calls via research, appropriate mailings, and calls to other departments or back to clients.
•Initiate and participate in client conversations to identify needs and provide appropriate solutions, including making outbound client service/support calls.
•Maintain product knowledge of bank and non-bank services and actively seek referrals while meeting quality service goals and participating in sales referral contests.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with strong interpersonal and communication skills and a professional manner.
•Proficient computer skills and ability to learn company-utilized systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete self-education assignments and online compliance training in a timely manner.

Education:High School

Skills:Customer serviceInterpersonal communicationProfessional mannerSense of urgency

Tech Stack:Online BankingMobile BankingOnline BillPayMobile DepositDebit cardsInsiteEmail

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn