Lead CSR/Teller - Lee Vista - Full Time

Fifth Third Bancorp
Orlando
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Ethical conduct","Sound judgment","Problem resolution"]

Provide excellent customer service in all interactions as a Lead CSR/Teller, handling complex CSR duties with independent judgment. Listen to customers’ needs, resolve questions and issues, maintain confidentiality, and ensure ethical conduct. Manage essential office operations including cash handling, balancing records, monthly cash counts, and FCA requests. Collaborate with the Financial Center Manager and support training for newly hired Customer Service Representatives while referring customers to the right bankers and business partners.

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Fifth Third Bancorp
Fifth Third Bancorp
12 hours ago

Lead CSR/Teller - Lee Vista - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as a Lead CSR/Teller, handling complex CSR duties with independent judgment. Listen to customers’ needs, resolve questions and issues, maintain confidentiality, and ensure ethical conduct. Manage essential office operations including cash handling, balancing records, monthly cash counts, and FCA requests. Collaborate with the Financial Center Manager and support training for newly hired Customer Service Representatives while referring customers to the right bankers and business partners.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide consultative customer service by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions, find solutions, and maintain clear, timely communication.
  • •Handle risk responsibilities by elevating concerns and following policies and procedures to drive a positive customer experience.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
  • •Perform daily office responsibilities including cash balancing, correcting outages, maintaining policy/procedure knowledge, and assisting with training newly hired Customer Service Representatives.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems; flexibility in scheduling.
Experience:BankingConsumer banking
Education:High School
Skills:Customer serviceConfidentialityEthical conductSound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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