Customer Service Representative

Albemarle
China
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Communication","Negotiation","Organization","Teamwork"]

Manage order fulfillment from entry through invoicing, using SAP and Albemarle’s order fulfillment processes. Serve as the liaison between external customers and internal teams (shipping, planning, manufacturing, logistics, sales, and HS&E), handling order status confirmations and customer commitments. Document complaints and feedback, drive incident root-cause investigations and corrective actions, and support S&OP/master production scheduler and order launch processes while meeting monthly closing deadlines.

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FursaFursa
Albemarle
Albemarle
2 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage order fulfillment from entry through invoicing, using SAP and Albemarle’s order fulfillment processes. Serve as the liaison between external customers and internal teams (shipping, planning, manufacturing, logistics, sales, and HS&E), handling order status confirmations and customer commitments. Document complaints and feedback, drive incident root-cause investigations and corrective actions, and support S&OP/master production scheduler and order launch processes while meeting monthly closing deadlines.
Location: China
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Follow order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using SAP
  • •Coordinate the order fulfillment process as a liaison between customers and internal teams including shipping locations, planners/master scheduler, manufacturing, logistics, business, sales, and HS&E
  • •Document customer complaints and feedback in the Customer Feedback/Incident reporting database, and support incident investigations with root-cause and corrective actions
  • •Attend S&OP/master production scheduler meetings and provide initial and ongoing order status updates to customers
  • •Manage orders and customer commitments, assist Collections on customer payment issues related to order fulfillment, and support monthly closing deadlines and order launch meetings

Key Requirements

  • •College or university degree
  • •Previous work experience in a similar customer service/order fulfillment field
  • •Good IT skills, including MS Office; SAP experience is an advantage
  • •Excellent problem-solving skills
  • •Strong communication skills, including negotiating effectively with internal and external stakeholders
Education:Bachelor's
Skills:Problem-solvingCommunicationNegotiationOrganizationTeamwork
Languages:EnglishChineseJapaneseKorean
Tech Stack:SAPMS OfficeMicrosoft Office

Company Brief

Albemarle
Global specialty chemicals company best known for lithium, bromine, and catalysts used in batteries, energy storage, refining, and industrial applications. Serves customers across electronics, transportation, and performance materials markets.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1994
WebsiteLinkedIn