Senior Analyst - Order Management

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Cross-functional collaboration","Problem-solving","Attention to detail","Time management"]

Own end-to-end order processing and contract management, ensuring accuracy, compliance, and alignment with billing policies. Collaborate with Sales, Finance, and internal teams to resolve order issues, improve workflows, and support process transformation projects focused on simplification, enhancement, and automation. Analyze order management processes to improve efficiency, assist with revenue recognition, and support audit requirements, while handling customer inquiries and discrepancies.

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Freshworks
Freshworks
3 days ago

Senior Analyst - Order Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own end-to-end order processing and contract management, ensuring accuracy, compliance, and alignment with billing policies. Collaborate with Sales, Finance, and internal teams to resolve order issues, improve workflows, and support process transformation projects focused on simplification, enhancement, and automation. Analyze order management processes to improve efficiency, assist with revenue recognition, and support audit requirements, while handling customer inquiries and discrepancies.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Process and manage customer orders by drafting contracts and ensuring accuracy and compliance with company policies.
  • •Partner with Sales, Finance, and internal teams to resolve order-related issues and improve workflows.
  • •Maintain contract and billing policy accuracy, and analyze order management processes to recommend efficiency improvements.
  • •Assist in revenue recognition processes and support audit requirements.
  • •Address customer inquiries and resolve order discrepancies efficiently; support process transformation and automation initiatives.

Key Requirements

  • •5+ years of Order to Cash experience in a high-growth SaaS environment.
  • •Business degree in Accounting, Finance, or Management (preferred).
  • •Excellent communication skills for cross-functional, multi-level collaboration across geographies.
  • •Strong problem-solving ability with a high attention to detail.
  • •Advanced Excel skills and experience with Google Suite, plus strong time management to meet deadlines.
Experience:5+ yearsOrder to CashSaaS
Education:
Skills:CommunicationCross-functional collaborationProblem-solvingAttention to detailTime management
Languages:English
Tech Stack:Microsoft ExcelGoogle SuiteSAPMicrosoft WordPowerPoint

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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