Global Tech - Service Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Define, implement, and govern ITIL-based service management processes for Pernod Ricard’s global Tech organization. Lead incident, request, change, problem, and service catalog practices; improve service management rituals and tools using ServiceNow, Power BI, and JIRA. Serve as the escalation point for major incidents and integrate ITSM with agile product delivery teams while leading Service Managers and Coordinators worldwide.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead the implementation, evolution, and governance of ITIL-aligned service management processes across Pernod Ricard’s global Tech ecosystem.
•Oversee service management rituals and tools, using data-driven insights to drive continuous service improvement.
•Act as the key escalation point for major incidents and service disruptions, leading crisis cells and coordinating swift resolution and communication.
•Integrate service management practices with agile product teams, aligning ITSM processes with product delivery models.
•Lead a team of Service Managers and Coordinators to ensure capability development and high-quality service governance across partners.

Pay and Benefits

Perks:Health InsuranceRemote WorkProfit-sharingLearning Budget

Key Requirements

•Deep expertise in IT Service Management with strong knowledge of ITIL and experience managing enterprise-level ITSM processes.
•Experience implementing and evolving ITIL-aligned processes including incident, request, change, problem, and service catalog.
•Familiarity with service management platforms and reporting tools such as ServiceNow and Power BI, plus tools like JIRA and Confluence.
•Experience managing global teams and working with external service providers in a complex, federated IT environment.
•Strong communication and stakeholder management skills when interfacing with senior Tech leadership and business units.

Skills:CommunicationStakeholder managementContinuous improvement mindsetProactive risk managementIncident management leadership

Certifications:ITIL

Tech Stack:ITILServiceNowPower BIJIRAConfluenceSAPCybersecurityAgile

Company Brief

Pernod Ricard

Industry: Food & Beverage

Website

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Pernod Ricard

1 week ago

Global Tech - Service Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead the implementation, evolution, and governance of ITIL-aligned service management processes across Pernod Ricard’s global Tech ecosystem.
•Oversee service management rituals and tools, using data-driven insights to drive continuous service improvement.
•Act as the key escalation point for major incidents and service disruptions, leading crisis cells and coordinating swift resolution and communication.
•Integrate service management practices with agile product teams, aligning ITSM processes with product delivery models.
•Lead a team of Service Managers and Coordinators to ensure capability development and high-quality service governance across partners.

Pay and Benefits

Perks:Health InsuranceRemote WorkProfit-sharingLearning Budget

Key Requirements

•Deep expertise in IT Service Management with strong knowledge of ITIL and experience managing enterprise-level ITSM processes.
•Experience implementing and evolving ITIL-aligned processes including incident, request, change, problem, and service catalog.
•Familiarity with service management platforms and reporting tools such as ServiceNow and Power BI, plus tools like JIRA and Confluence.
•Experience managing global teams and working with external service providers in a complex, federated IT environment.
•Strong communication and stakeholder management skills when interfacing with senior Tech leadership and business units.

Skills:CommunicationStakeholder managementContinuous improvement mindsetProactive risk managementIncident management leadership

Certifications:ITIL

Tech Stack:ITILServiceNowPower BIJIRAConfluenceSAPCybersecurityAgile

Company Brief

Pernod Ricard

Industry: Food & Beverage

Website