Sr Cust Exp Specialist

Honeywell
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-5 yearsSkills: ["Customer focus","Ownership & accountability","Attention to detail","Collaboration","Adaptability"]

Manage customer orders end-to-end by validating order entry, modifications, and updates in SAP and Salesforce. Monitor order status, expedite critical orders, and ensure SLA adherence while communicating progress and delivery commitments to customers and internal teams. Review order details and pricing, resolve exceptions and escalations, coordinate across Sales, Supply Chain, Logistics, Finance, and generate reports to identify trends and process improvement opportunities.

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FursaFursa
Honeywell
Honeywell
4 days ago

Sr Cust Exp Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage customer orders end-to-end by validating order entry, modifications, and updates in SAP and Salesforce. Monitor order status, expedite critical orders, and ensure SLA adherence while communicating progress and delivery commitments to customers and internal teams. Review order details and pricing, resolve exceptions and escalations, coordinate across Sales, Supply Chain, Logistics, Finance, and generate reports to identify trends and process improvement opportunities.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process, validate, and manage customer orders through the complete order lifecycle.
  • •Ensure accurate order entry, modifications, and updates in SAP and Salesforce systems.
  • •Monitor order status, expedite critical orders, and ensure SLA adherence.
  • •Communicate effectively with customers and internal stakeholders about order progress and delivery commitments.
  • •Investigate and resolve order-related issues and escalations, coordinating with Sales, Supply Chain, Logistics, Finance, and Customer Support teams.

Key Requirements

  • •Experience in order management, customer service, sales operations, or a related field.
  • •Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
  • •Strong Microsoft Office skills, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
  • •Excellent verbal and written communication skills.
  • •Strong analytical, problem-solving, and decision-making abilities with high attention to detail and accuracy.
Experience:1-5 yearsOrder managementCustomer operationsSupply chain operations
Skills:Customer focusOwnership & accountabilityAttention to detailCollaborationAdaptability
Tech Stack:SAPSAP HANASalesforce (SFDC)SAP systemsSFDCERPCRMMicrosoft OfficeExcelPivot TablesXLOOKUPVLOOKUPReportingOrder management

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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