DocuSign

1 day ago

Technical Support Engineer II - eSign

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide outstanding technical support for eSignature and associated services by troubleshooting customer issues across API integrations, embedded systems, networks/security, 3rd-party integrations, and multi-product workflows. Serve as a liaison between customers and internal teams to resolve complex problems, use tools like Salesforce/Jira and proprietary logging, analyze bugs and improvements, and meet support service-level goals while promoting adoption of eSign solutions.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide outstanding technical support for the eSignature and associated services.
•Handle incoming support channels to troubleshoot issues including API integrations, embedded systems, network/security impediments, 3rd-party integrations, and multi-product workflows.
•Use technical product expertise to help customers increase adoption of eSignature solutions.
•Use support tools and resources (e.g., Salesforce, Jira, proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling) to resolve customer issues.
•Identify improvements to the product, investigate bugs, handle escalated cases, and meet customer support service level goals.

Key Requirements

•Bachelor of Science degree in Computer Science, Engineering, or a related technical subject area.
•3+ years of SaaS troubleshooting experience in a Technical Support capacity.
•Experience with markup/programming languages such as XML, C#, Python, PHP, JavaScript, jQuery (or similar).
•Experience troubleshooting in web-based environments including HTTP, JSON, IIS, HTML, and CSS.
•Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, or browser developer tools (or similar).

Experience:SaaSESignatureContract Lifecycle ManagementAPI integrationsWeb-based applications

Education:Bachelor's in Computer Science, Engineering, or related technical subject area

Skills:Self-motivatedGoal-orientedInterpersonal skillsTime managementEffective communication

Certifications:Salesforce Admin certification(s)

Languages:English

Tech Stack:SalesforceJiraSharePointSQLXMLC#PythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxyBrowser developer toolsDynatrace

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Technical Support Engineer II - eSign

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide outstanding technical support for the eSignature and associated services.
•Handle incoming support channels to troubleshoot issues including API integrations, embedded systems, network/security impediments, 3rd-party integrations, and multi-product workflows.
•Use technical product expertise to help customers increase adoption of eSignature solutions.
•Use support tools and resources (e.g., Salesforce, Jira, proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling) to resolve customer issues.
•Identify improvements to the product, investigate bugs, handle escalated cases, and meet customer support service level goals.

Key Requirements

•Bachelor of Science degree in Computer Science, Engineering, or a related technical subject area.
•3+ years of SaaS troubleshooting experience in a Technical Support capacity.
•Experience with markup/programming languages such as XML, C#, Python, PHP, JavaScript, jQuery (or similar).
•Experience troubleshooting in web-based environments including HTTP, JSON, IIS, HTML, and CSS.
•Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, or browser developer tools (or similar).

Experience:SaaSESignatureContract Lifecycle ManagementAPI integrationsWeb-based applications

Education:Bachelor's in Computer Science, Engineering, or related technical subject area

Skills:Self-motivatedGoal-orientedInterpersonal skillsTime managementEffective communication

Certifications:Salesforce Admin certification(s)

Languages:English

Tech Stack:SalesforceJiraSharePointSQLXMLC#PythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxyBrowser developer toolsDynatrace

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor