Junior Service Desk Analyst

Endava Technology
United States
Workplace: RemoteFull timeUSD 35,000 - 40,000 annuallyFunction: Customer Support (Service Desk)Education: associatesSkills: ["Customer service","Problem-solving","Communication","Documentation","Teamwork"]

Provide IT contact-center support to customers via phone, chat, and ticketing. Triage and resolve service desk incidents at first contact using IT tools and problem-solving, supporting clinical and desktop applications while documenting known issues and solutions. Communicate with customers for updates and follow-up, participate in rotating on-call and Saturday coverage, and escalate to higher support levels as needed to minimize downtime.

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FursaFursa
Endava Technology
Endava Technology
2 days ago

Junior Service Desk Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide IT contact-center support to customers via phone, chat, and ticketing. Triage and resolve service desk incidents at first contact using IT tools and problem-solving, supporting clinical and desktop applications while documenting known issues and solutions. Communicate with customers for updates and follow-up, participate in rotating on-call and Saturday coverage, and escalate to higher support levels as needed to minimize downtime.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers through phone, chat, and tickets submitted via the customer portal, resolving incidents in a timely manner.
  • •Diagnose, troubleshoot, and resolve most IT incidents at first contact using IT knowledge and problem-solving.
  • •Document trouble-shooting steps, solutions, and known issues in line with knowledgebase practices.
  • •Escalate incidents to the appropriate next-level support when necessary and communicate status updates to ensure satisfaction.
  • •Participate in rotating on-call and Saturday coverage, and communicate trends and undocumented issues to supervisors and other IT teams.
Travel: Low travel

Pay and Benefits

Salary: USD 35,000 - 40,000 annually
Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kRemote Work

Key Requirements

  • •Associate’s degree in Computer Science/Information Systems (or similar) from an accredited college, or a combination of related experience and/or technical certifications.
  • •6 months of related experience.
  • •Demonstrated ability to solve issues with healthcare/clinical applications.
  • •Knowledge of computer, printer, and network troubleshooting and installation procedures.
  • •Demonstrated ability to diagnose and troubleshoot Microsoft products.
Education:Associate's in Computer Science/Information Systems
Skills:Customer serviceProblem-solvingCommunicationDocumentationTeamwork
Languages:English
Tech Stack:Microsoft

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn