SAP iXp Intern - Technical Support

SAP
Budapest
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Analytical and problem-solving","Customer focus","Quality focus","Teamwork","Continuous learning"]

Join SAP’s Support Center CEE as an iXp Intern in Budapest, working on technical customer support across SAP’s portfolio. You’ll monitor and route customer tickets, help meet service-level agreements, collaborate with support and internal teams, and take ownership of basic technical issues. Provide direct technical assistance via SAP’s customer service system, while participating in learning sessions and building analytical problem-solving skills.

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FursaFursa
SAP
SAP
2 hours ago

SAP iXp Intern - Technical Support

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Job Summary

Join SAP’s Support Center CEE as an iXp Intern in Budapest, working on technical customer support across SAP’s portfolio. You’ll monitor and route customer tickets, help meet service-level agreements, collaborate with support and internal teams, and take ownership of basic technical issues. Provide direct technical assistance via SAP’s customer service system, while participating in learning sessions and building analytical problem-solving skills.
Location: Budapest
Workplace: Hybrid
Employment Type: Internship · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Monitor and distribute customer tickets and support service-level agreement fulfillment
  • •Collaborate with support colleagues and internal organizations to deliver superior customer service
  • •Take ownership of basic technical issues
  • •Provide direct technical assistance for customers via SAP’s Customer Service System
  • •Support proactive services such as creating/sharing knowledge, testing/validating new products, and developing supportability tools
Travel: Low travel

Key Requirements

  • •Active, full-time student status at a Hungarian university (BSc./MSc.)
  • •Fluency in Hungarian and very good spoken and written English
  • •Ability to work at least 3 days/week and for a min. 24 hours/week schedule
  • •Excellent analytical and problem-solving skills with customer and quality focus
  • •Ability to work in multicultural teams; IT-field internship experience is a plus
Skills:Analytical and problem-solvingCustomer focusQuality focusTeamworkContinuous learning
Languages:HungarianEnglish

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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