Advisor HR - 2nd Shift - Tyson of Rogers Plant

Tyson Foods
United States
Workplace: OnsiteFull timeUSD 20.67 - 35.1 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Analytical thinking","Troubleshooting","Planning and organization"]

Provide process and transactional support for HR systems and processes as the first point of contact for users. Manage high-volume walk-up support and handle HR-related case management through ServiceNow, chat, and phone. Resolve first-level requests (including LOA support), monitor HR inboxes, and escalate issues to People Operations leaders when needed while helping improve support service levels.

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Tyson Foods
Tyson Foods
2 days ago

Advisor HR - 2nd Shift - Tyson of Rogers Plant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes as the first point of contact for users. Manage high-volume walk-up support and handle HR-related case management through ServiceNow, chat, and phone. Resolve first-level requests (including LOA support), monitor HR inboxes, and escalate issues to People Operations leaders when needed while helping improve support service levels.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as first point of contact for HR systems support via ServiceNow, chat, and phone, handling routine correspondence per established procedures (e.g., address changes, application support, background check corrections, employee self-service).
  • •Manage high-volume walk-up support and incoming support calls routed to People Operations.
  • •Update and navigate HR systems and processes, including intake data and updating team members’ personal information.
  • •Monitor HR inboxes and respond directly or escalate issues to appropriate teams such as Centers of Excellence, HR Directors, or Leadership.
  • •Collaborate with the People Operations team to improve support service level agreements that meet department KPIs.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Bachelors degree or equivalent combination of education and experience.
  • •2+ years relevant customer support experience plus data entry experience.
  • •Intermediate computer skills, including generating simple letters, spreadsheets/graphics, and using simple queries and formatted data output.
  • •Proficiency in Microsoft Excel, Word, and PowerPoint; understanding of HR systems and processes is a plus.
  • •Excellent communication skills (verbal and written) and strong customer service, analytical, troubleshooting, planning, and organizational skills.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingPlanning and organization
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAPWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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