Strategic Customer Success Manager

Own and grow a portfolio of SMB restaurant partners, leading strategic account conversations that drive long-term growth, profitability, and retention. Move beyond day-to-day management to guide business reviews, proactively adjust account plans as market and merchant needs evolve, and identify risks early. Influence cross-functionally with Product, Operations, and Sales, represent merchant insights internally, and share best practices to elevate how DoorDash supports restaurants at scale.