Director - Priority Banking | Dubai

Emirates NBD
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 8-10 yearsSkills: ["Client relationship management","Leadership","Adaptability"]

Manage Key Customer relationships across Emirates NBD’s Priority Banking Signature base, ensuring an exceptional customer experience through close coordination with Customer Service teams. Own revenue targets and wealth maximization including deposit growth, customer acquisition and cross-sell, while driving client relationship development and retention. Monitor CSAT performance, maintain strong compliance and ethical sales practices, and—if provided—lead and direct a team of relationship managers to proactively meet customer needs.

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FursaFursa
Emirates NBD
Emirates NBD
1 day ago

Director - Priority Banking | Dubai

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage Key Customer relationships across Emirates NBD’s Priority Banking Signature base, ensuring an exceptional customer experience through close coordination with Customer Service teams. Own revenue targets and wealth maximization including deposit growth, customer acquisition and cross-sell, while driving client relationship development and retention. Monitor CSAT performance, maintain strong compliance and ethical sales practices, and—if provided—lead and direct a team of relationship managers to proactively meet customer needs.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Director level

Key Responsibilities

  • •Manage Signature Priority Banking “Key Customer” relationships to ensure a smooth customer experience in coordination with Customer Service teams.
  • •Meet assigned targets for revenue and deposit growth, customer acquisition, cross sales, and NTB account opening.
  • •Initiate, develop, and retain client relationships while contributing to business development goals.
  • •Maintain CSAT scores as targeted by the segment.
  • •Maintain full awareness of policies related to operational risk and ethical sales practices; manage and direct a team of RMs if provided.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •8-10 years of banking experience, preferably in a sales or relationship management role.
  • •Experience in client management and handling large teams within the UAE/region.
  • •Ability to adapt to changing market conditions and evolving segment needs.
  • •Experience managing and retaining Priority Banking (PRB) Signature “Key Customer” relationships.
  • •Ability to help drive revenue growth across customer acquisition, cross-sales, and NTB account opening.
Experience:8-10 yearsBanking
Skills:Client relationship managementLeadershipAdaptability

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
Glassdoor
Glassdoor: 3.5
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