3 days ago

Customer Success Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own success for a portfolio of ~50–60 mid-market customers across onboarding and long-term adoption. Act as a strategic advisor to drive measurable outcomes, monitor customer health and adoption trends, and manage escalations end to end. Partner with Account Management, Technical Support, Product, Solutions, and Engineering to support retention, expansion, and product feedback. Help customers adopt AI-powered solutions and improve the customer experience through shared best practices.

Location: United Kingdom, Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a dedicated portfolio of ~50–60 mid-market customers across the full customer lifecycle.
•Lead onboarding by running kickoffs and milestone check-ins to drive first measurable outcomes.
•Translate customer goals into measurable, mutual success plans.
•Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations.
•Monitor customer health and address risks; coordinate with internal teams and own escalations end to end.

Pay and Benefits

Salary: USD 80,000

Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetRemote Work

Key Requirements

•2+ years as a Customer Success Manager for technical products in a SaaS environment.
•Experience communicating with software developers in a technical capacity.
•Opinionated about customer experience and able to give strategic advice.
•Fluency in French, Russian, and/or Spanish (multilingual candidates prioritized).
•Located in the United Kingdom or Ireland.

Experience:2+ yearsSaaSTechnical products

Skills:CuriosityStrategic advisingOwnershipComfort with ambiguityOrganization

Languages:FrenchRussianSpanish

Company Brief

Customer

Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Customer

3 days ago

Customer Success Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United Kingdom, Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a dedicated portfolio of ~50–60 mid-market customers across the full customer lifecycle.
•Lead onboarding by running kickoffs and milestone check-ins to drive first measurable outcomes.
•Translate customer goals into measurable, mutual success plans.
•Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations.
•Monitor customer health and address risks; coordinate with internal teams and own escalations end to end.

Pay and Benefits

Salary: USD 80,000

Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetRemote Work

Key Requirements

•2+ years as a Customer Success Manager for technical products in a SaaS environment.
•Experience communicating with software developers in a technical capacity.
•Opinionated about customer experience and able to give strategic advice.
•Fluency in French, Russian, and/or Spanish (multilingual candidates prioritized).
•Located in the United Kingdom or Ireland.

Experience:2+ yearsSaaSTechnical products

Skills:CuriosityStrategic advisingOwnershipComfort with ambiguityOrganization

Languages:FrenchRussianSpanish

Company Brief

Customer

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor