Thumbtack

4 days ago

Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Embed with product teams to plan and run mixed-method research end to end, turning qualitative and quantitative findings into clear insights that shape product decisions. Partner with product, design, engineering, and data science to champion the needs of pros and evaluate research opportunities. Use AI fluently across the research lifecycle—synthesizing, analyzing, drafting, and building lightweight AI tools—while applying rigorous judgment to ensure accuracy and responsible use.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Independently scope and run mixed-method studies across a product area, from exploratory discovery to usability tests and in-product surveys.
•Build deep understanding of pros and the tools they need to run successful businesses and champion their needs.
•Get up to speed quickly in unfamiliar products/markets, structuring ambiguity into clear research questions and plans.
•Use AI tools across the research lifecycle (synthesis, analysis, instrument/guide drafting, reporting) and build lightweight AI artifacts to accelerate learning, with critical evaluation.
•Synthesize and share qualitative and quantitative insights through reports and presentations, partnering with product, design, engineering, and data science to drive action.

Pay and Benefits

Salary: USD 121,600 - 157,300 annually

Key Requirements

•5+ years in applied research roles with a degree in a behavioral/social science field or equivalent practical experience (advanced degree a plus).
•Strong command of qualitative and quantitative methods, designing and running studies end to end (interviews, usability studies, surveys, concept tests).
•Ability to analyze qualitative and quantitative data with basic statistics (e.g., t-tests, correlations) and proficient research tools use.
•Experience (hands-on) using AI to accelerate and scale research, with critical evaluation for accuracy and bias.
•Proficiency with research tools such as Qualtrics, dscout, Sprig, and Rally; SQL or other data-querying skills are a plus.

Experience:5+ yearsProduct researchAI-powered productsHome servicesMarketplacesSmall business platforms

Education:Bachelor's

Skills:CommunicationPresentationCollaborationIndependent executionCritical thinking

Tech Stack:AIQualtricsDscoutSprigRallySQLT-testsCorrelations

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

4 days ago

Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Independently scope and run mixed-method studies across a product area, from exploratory discovery to usability tests and in-product surveys.
•Build deep understanding of pros and the tools they need to run successful businesses and champion their needs.
•Get up to speed quickly in unfamiliar products/markets, structuring ambiguity into clear research questions and plans.
•Use AI tools across the research lifecycle (synthesis, analysis, instrument/guide drafting, reporting) and build lightweight AI artifacts to accelerate learning, with critical evaluation.
•Synthesize and share qualitative and quantitative insights through reports and presentations, partnering with product, design, engineering, and data science to drive action.

Pay and Benefits

Salary: USD 121,600 - 157,300 annually

Key Requirements

•5+ years in applied research roles with a degree in a behavioral/social science field or equivalent practical experience (advanced degree a plus).
•Strong command of qualitative and quantitative methods, designing and running studies end to end (interviews, usability studies, surveys, concept tests).
•Ability to analyze qualitative and quantitative data with basic statistics (e.g., t-tests, correlations) and proficient research tools use.
•Experience (hands-on) using AI to accelerate and scale research, with critical evaluation for accuracy and bias.
•Proficiency with research tools such as Qualtrics, dscout, Sprig, and Rally; SQL or other data-querying skills are a plus.

Experience:5+ yearsProduct researchAI-powered productsHome servicesMarketplacesSmall business platforms

Education:Bachelor's

Skills:CommunicationPresentationCollaborationIndependent executionCritical thinking

Tech Stack:AIQualtricsDscoutSprigRallySQLT-testsCorrelations

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn