Professional Services Engineer

Ghobash Group
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-4 yearsEducation: bachelorsSkills: ["Troubleshooting","Analytical","Problem-solving","Communication","Adaptability","Organization","Customer service","Teamwork"]

Implement, support, and optimize banking technology solutions across multiple platforms through installation, configuration, customization, and troubleshooting of banking applications. Own proof-of-concept efforts, assist with UAT and EMV ADVT/MTIP certifications, and manage project planning through delivery. Perform root-cause analysis for escalated issues, contribute to proposals and documentation, and coordinate with vendor teams for updates, patches, and fixes, while responding to customer inquiries within SLA.

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FursaFursa
Ghobash Group
Ghobash Group
2 days ago

Professional Services Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Implement, support, and optimize banking technology solutions across multiple platforms through installation, configuration, customization, and troubleshooting of banking applications. Own proof-of-concept efforts, assist with UAT and EMV ADVT/MTIP certifications, and manage project planning through delivery. Perform root-cause analysis for escalated issues, contribute to proposals and documentation, and coordinate with vendor teams for updates, patches, and fixes, while responding to customer inquiries within SLA.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions.
  • •Install, configure, customize, and troubleshoot banking applications including VCP LITE/KIOSK NDC-DDC and related platforms.
  • •Support POCs for new products, perform UAT, and support EMV ADVT/MTIP certifications.
  • •Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
  • •Conduct root-cause analysis for escalated issues, provide permanent resolutions, and collaborate with vendor support for updates and patches.

Key Requirements

  • •3–4 years of experience in the banking or BFSI technology domain.
  • •Bachelor’s degree in computer science, computer engineering, or information technology.
  • •Install, configure, customize, and troubleshoot banking applications including VCP LITE/KIOSK NDC-DDC, Probase/Procashin/Prochequein/Protopas WEBEXT/Prorkl, and Vynamic View/Vynamic Security.
  • •Support POCs for new products and participate in UAT and EMV ADVT/MTIP certifications.
  • •Demonstrate strong troubleshooting, analytical, and communication skills in English, with the ability to manage multiple priorities.
Experience:3-4 yearsBankingBFSIATMs
Education:Bachelor's in Computer Science, Computer Engineering, or Information Technology
Skills:TroubleshootingAnalyticalProblem-solvingCommunicationAdaptabilityOrganizationCustomer serviceTeamwork
Languages:English
Tech Stack:VCP LITEKIOSK NDC-DDCProbaseProcashinProchequeinProtopas WEBEXTProrklVynamic ViewVynamic SecurityEMVMTIPADVTUATPOCISO

Company Brief

Ghobash Group
Ghobash Group is a diversified family-owned conglomerate based in the UAE, operating across automotive, luxury retail, distribution, real estate, and investments, providing products and services across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn