People Operations Team Lead (maternity cover contract)

Informa
United Kingdom
Workplace: HybridContractFunction: People, HR & TalentSkills: ["Communication","Continuous learning","Problem-solving","Customer service","Time management"]

Lead day-to-day People Operations Excellence (POE) activities for a regional team, ensuring colleagues receive a quality, timely and professional service across the employee lifecycle. Partner with POE Specialists, HR Business Partners, and the Continuous Improvement team to simplify and optimise processes, manage query SLAs, and act as the first escalation point. Manage a team of five, coach and mentor them, and support Workday HRIS implementation while working with payroll submission processes.

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FursaFursa
Informa
Informa
2 days ago

People Operations Team Lead (maternity cover contract)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead day-to-day People Operations Excellence (POE) activities for a regional team, ensuring colleagues receive a quality, timely and professional service across the employee lifecycle. Partner with POE Specialists, HR Business Partners, and the Continuous Improvement team to simplify and optimise processes, manage query SLAs, and act as the first escalation point. Manage a team of five, coach and mentor them, and support Workday HRIS implementation while working with payroll submission processes.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage POE team day-to-day activity in your region, including performance and productivity improvements.
  • •Simplify and optimise POE processes with the Head of POE Excellence and support Continuous Improvement changes.
  • •Resolve employee lifecycle enquiries and act as the first point of escalation for colleagues on escalated issues.
  • •Lead a team of 5 POE Specialists—coach, mentor, share technical knowledge, and provide regular feedback.
  • •Support Workday HRIS implementation by ensuring the POE team is trained and mentoring into Workday expert capabilities.

Pay and Benefits

Perks:Health InsurancePensionEquity

Key Requirements

  • •Right to live and work in the UK to be considered for this role.
  • •Excellent knowledge of HR administration, including HR administration and employee lifecycle enquiries.
  • •Proven record of streamlining HR processes to deliver an excellent employee experience.
  • •Ability to work with sensitive and confidential information with integrity, tact and diplomacy, following compliance and data protection requirements.
  • •Experience supporting the leadership of a team and acting to deadlines with speed, accuracy and attention to detail.
Experience:HR operations
Skills:CommunicationContinuous learningProblem-solvingCustomer serviceTime management
Languages:English (UK)
Tech Stack:MS OfficeWorkdayWorkday HRISData processingHRISADP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn