Field Service Manager - Raipur

Daimler Truck
Raipur
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Service operations","Customer delight","Dealer management","Training","Warranty and AMC claims","Vehicle diagnosis","Process standards","Digital portals"]

Drive service business growth and performance for channel partners and BB within the assigned territory. Improve NPS/CSI through customer experience drivers like repair TAT and RSA reach/recovery, ensure dealer adherence to service process standards and SOPs, and support key account/fleet relationships. Lead dealer manpower capability building, oversee service and spare parts operations for profitability, and manage warranty/AMC claims plus vehicle diagnosis with HQ support.

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Daimler Truck
Daimler Truck
22 hours ago

Field Service Manager - Raipur

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Drive service business growth and performance for channel partners and BB within the assigned territory. Improve NPS/CSI through customer experience drivers like repair TAT and RSA reach/recovery, ensure dealer adherence to service process standards and SOPs, and support key account/fleet relationships. Lead dealer manpower capability building, oversee service and spare parts operations for profitability, and manage warranty/AMC claims plus vehicle diagnosis with HQ support.
Location: Raipur
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Drive service business acceleration and growth for channel partners & BB.
  • •Improve NPS Index (CSI) through customer delight parameters such as repair TAT and RSA reach/recovery.
  • •Uphold service process standards and operating procedures (SOP) at dealers.
  • •Monitor service and vehicle retention and oversee service/spare parts operations to drive growth and profitability.
  • •Support customer-facing service initiatives and manage warranty & AMC claims/pre-approvals, including vehicle diagnosis (electrical & mechanical) with HQ coordination.

Key Requirements

  • •Engineering degree/diploma with commercial vehicle service operations experience
Experience:Commercial vehicle service operations
Education:Certification / Diploma
Skills:Service operationsCustomer delightDealer managementTrainingWarranty and AMC claimsVehicle diagnosisProcess standardsDigital portals
Tech Stack:Digital portals

Company Brief

Daimler Truck
Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leinfelden-Echterdingen, Germany
Founded: 2021
WebsiteLinkedIn