Associate, Customer Support

Delivery Hero
Dhaka
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Stakeholder management","Analytical thinking","Process improvement","Attention to detail","Compliance focus"]

Analyze customer dispute cases, uncover root causes, and create comprehensive case summaries. Coordinate with the Legal team to gather evidence and documentation, and represent foodpanda at consumer court hearings and related proceedings. Investigate complaints to find operational gaps, drive improvement projects to prevent recurring issues, and track dispute trends. Produce reports and share actionable insights while ensuring compliance with internal policies, legal requirements, and regulatory standards.

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FursaFursa
Delivery Hero
Delivery Hero
3 days ago

Associate, Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Analyze customer dispute cases, uncover root causes, and create comprehensive case summaries. Coordinate with the Legal team to gather evidence and documentation, and represent foodpanda at consumer court hearings and related proceedings. Investigate complaints to find operational gaps, drive improvement projects to prevent recurring issues, and track dispute trends. Produce reports and share actionable insights while ensuring compliance with internal policies, legal requirements, and regulatory standards.
Location: Dhaka
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Analyze customer dispute cases to understand underlying issues and prepare comprehensive case summaries.
  • •Coordinate with the Legal team to collect evidence, prepare documentation, and support case management.
  • •Represent foodpanda at consumer court hearings and other legal proceedings whenever required.
  • •Investigate customer complaints to identify operational gaps and root causes.
  • •Drive dispute prevention improvements by tracking trends, preparing reports, and presenting actionable insights to stakeholders while ensuring compliance with policies and regulatory standards.

Key Requirements

Skills:Stakeholder managementAnalytical thinkingProcess improvementAttention to detailCompliance focus
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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