Ashby

2 months ago

Manager of High Touch Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and grow a High Touch Customer Success team within Ashby, coaching CSMs to drive adoption, value realization, and long-term partnerships across a large portfolio; collaborate with Implementation, Support, and cross-functional teams to scale best practices and deliver high-quality customer experiences.

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of CSMs focused on adoption, optimization, and ongoing success.
•Uplevel team performance through 1:1 coaching, skill development, and operational rigor.
•Drive scalable approaches to customer success and translate best practices across a large portfolio.
•Partner with Implementation, Support, and cross-functional teams to ensure a seamless customer lifecycle.
•Be a key voice in evolving how Ashby delivers consistent, high-quality experiences at scale.

Pay and Benefits

Salary: USD 150,000 - 189,250 annually

Equity and Bonus:Equity

Perks:Remote WorkLearning BudgetPaid LeaveParental LeaveHealth InsuranceEquipment BudgetEquity

Key Requirements

•Team Leadership & Coaching: experience leading and developing Customer Success Managers in a SaaS environment.
•Customer Journey Expertise: deep experience driving adoption, retention, and long-term value realization.
•Operational Mindset: track record of implementing and improving team processes with scalable systems.
•Cross-functional Collaboration: ability to partner with Implementation, Sales, Product, and Support.
•Data-Driven: comfort using data and metrics to inform decisions and improve outcomes.

Experience:SaaSCustomer successEnterprise software

Skills:CommunicationLeadershipProblem-solvingCollaborationAnalytical thinking

Languages:English

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Ashby

2 months ago

Manager of High Touch Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of CSMs focused on adoption, optimization, and ongoing success.
•Uplevel team performance through 1:1 coaching, skill development, and operational rigor.
•Drive scalable approaches to customer success and translate best practices across a large portfolio.
•Partner with Implementation, Support, and cross-functional teams to ensure a seamless customer lifecycle.
•Be a key voice in evolving how Ashby delivers consistent, high-quality experiences at scale.

Pay and Benefits

Salary: USD 150,000 - 189,250 annually

Equity and Bonus:Equity

Perks:Remote WorkLearning BudgetPaid LeaveParental LeaveHealth InsuranceEquipment BudgetEquity

Key Requirements

•Team Leadership & Coaching: experience leading and developing Customer Success Managers in a SaaS environment.
•Customer Journey Expertise: deep experience driving adoption, retention, and long-term value realization.
•Operational Mindset: track record of implementing and improving team processes with scalable systems.
•Cross-functional Collaboration: ability to partner with Implementation, Sales, Product, and Support.
•Data-Driven: comfort using data and metrics to inform decisions and improve outcomes.

Experience:SaaSCustomer successEnterprise software

Skills:CommunicationLeadershipProblem-solvingCollaborationAnalytical thinking

Languages:English

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor