Customer Relationship Advocate

HP
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Collaborate across technical support, quality, and sales teams to resolve customer issues and deliver an exceptional service experience. Handle customer inquiries via phone, email, and instant messaging, track and manage open tickets, and ensure timely progress and documentation for escalations. Diagnose root causes for failures, address setup/usage and compatibility/configuration questions, and support billing, invoicing, and shipping inquiries while contributing to efficiency improvements and reporting.

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FursaFursa
HP
HP
1 day ago

Customer Relationship Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Collaborate across technical support, quality, and sales teams to resolve customer issues and deliver an exceptional service experience. Handle customer inquiries via phone, email, and instant messaging, track and manage open tickets, and ensure timely progress and documentation for escalations. Diagnose root causes for failures, address setup/usage and compatibility/configuration questions, and support billing, invoicing, and shipping inquiries while contributing to efficiency improvements and reporting.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collaborate with technical support engineers, quality analysts, and sales staff to resolve customer issues quickly.
  • •Address setup/usage queries and product concerns via phone, email, and instant messaging to ensure customer satisfaction.
  • •Track open tickets and service requests, ensuring timely resolutions and proactive communication of progress.
  • •Handle and document customer cases for escalation, implementing effective fixes when possible.
  • •Diagnose root causes of failures and create reports/recommendations using research and data analysis support.

Key Requirements

  • •Four-year or graduate degree in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience.
  • •Typically 2-4 years of work experience, preferably in telephone support, the microcomputer industry, or a related field.
  • •Experience in customer support/call center environments handling customer inquiries.
  • •Knowledge of customer relationship management and workflow/ticket tracking.
  • •Demonstrated competence using tools such as Salesforce and SAP Applications.
Experience:2-4 yearsTelephone supportCall centerMicrocomputer industryCustomer supportFinancial services
Education:Bachelor's in Computer Science, Information Systems, Engineering (or related)
Skills:CommunicationResults orientationLearning agilityDigital fluencyCustomer centricity
Tech Stack:SalesforceSAP Applications

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn