American Airlines Group

5 days ago

Manager, Customer Science

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Customer Analytics and Insights Delivery team within the Revenue organization, managing analysts and data scientists to produce actionable customer insights for areas across the business. Drive strategic customer segmentations, develop analytical frameworks to understand customer behavior, value, and retention, and design advanced analytics solutions that fuel customer value and growth—while championing Gen AI and agentic AI adoption and team development in Fort Worth.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Manager level

Key Responsibilities

•Manage a group of analysts/data scientists providing data-driven customer insights across the company (including Loyalty, Marketing, Revenue Management, Sales, Network Planning, customer-facing groups, and IT).
•Develop strategic customer segmentations aligned to commercial strategy and communicate them to broader business partners.
•Build analytical frameworks to understand customer behavior, long-term value, and retention drivers.
•Lead design, development, and implementation of advanced analytics insights and solutions to drive customer value and growth.
•Provide strategic leadership to mentor and manage the team, support continuous upskilling, and champion adoption of Gen AI and agentic AI tools in the revenue organization.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•Bachelor’s degree in Finance, Data Analytics, Statistics, or equivalent quantitative experience.
•5 years of experience in the customer analytics space, including data science, data management, customer engagement, customer insights, and machine learning/artificial intelligence (ML/AI).
•Advanced degree and strong understanding of airline economics.
•Experience managing a team of data analysts/data scientists with advanced quantitative skills.
•Ability to synthesize disparate data and translate it into actionable insights.

Experience:5+ years

Education:Bachelor's in Finance, Data Analytics, Statistics (or equivalent quantitative experience)

Skills:SynthesisCommunicationCollaborationCoachingStrategic thinking

Tech Stack:Gen AIAgentic AIMachine learningArtificial intelligence (ML/AI)Data scienceData management

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

5 days ago

Manager, Customer Science

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Manager level

Key Responsibilities

•Manage a group of analysts/data scientists providing data-driven customer insights across the company (including Loyalty, Marketing, Revenue Management, Sales, Network Planning, customer-facing groups, and IT).
•Develop strategic customer segmentations aligned to commercial strategy and communicate them to broader business partners.
•Build analytical frameworks to understand customer behavior, long-term value, and retention drivers.
•Lead design, development, and implementation of advanced analytics insights and solutions to drive customer value and growth.
•Provide strategic leadership to mentor and manage the team, support continuous upskilling, and champion adoption of Gen AI and agentic AI tools in the revenue organization.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•Bachelor’s degree in Finance, Data Analytics, Statistics, or equivalent quantitative experience.
•5 years of experience in the customer analytics space, including data science, data management, customer engagement, customer insights, and machine learning/artificial intelligence (ML/AI).
•Advanced degree and strong understanding of airline economics.
•Experience managing a team of data analysts/data scientists with advanced quantitative skills.
•Ability to synthesize disparate data and translate it into actionable insights.

Experience:5+ years

Education:Bachelor's in Finance, Data Analytics, Statistics (or equivalent quantitative experience)

Skills:SynthesisCommunicationCollaborationCoachingStrategic thinking

Tech Stack:Gen AIAgentic AIMachine learningArtificial intelligence (ML/AI)Data scienceData management

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn