Sales & Service Lead - Covent Garden

Alo Yoga
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Leadership","Coaching","Customer focus","Teamwork"]

Lead the guest experience and service on the sales floor at the Covent Garden store, driving engagement, product education, and a service-led environment while coaching the Sales & Service team to meet targets and deliver a sanctuary-like atmosphere.

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Alo Yoga
Alo Yoga
3 months ago

Sales & Service Lead - Covent Garden

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the guest experience and service on the sales floor at the Covent Garden store, driving engagement, product education, and a service-led environment while coaching the Sales & Service team to meet targets and deliver a sanctuary-like atmosphere.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
  • •Continue to build the client relationship daily with our customers.
  • •Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
  • •Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • •Leads by example and inspires staff in daily operations and guest experience; directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.

Key Requirements

  • •Leadership experience in a client-centric sales environment, with responsibility for recruitment and development of Sales & Service staff.
  • •Strong ability to build and maintain client relationships, with proven skill in analyzing reports to drive growth opportunities.
  • •Excellent interpersonal and written communication skills; comfortable providing feedback and coaching to peers and direct reports.
  • •Experience moving dynamically on the retail floor to address business needs and lead selling initiatives.
  • •Availability to work opening/closing shifts, weekends, and holiday-season coverage.
Skills:CommunicationLeadershipCoachingCustomer focusTeamwork
Tech Stack:POS

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn