Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical customer support for Crusoe Cloud, serving as the primary point of contact and ensuring SLA and high CSAT. Diagnose and resolve issues across VMs, hardware failures, and scaling tests using Linux CLI and internal tools, triage alerts, and support maintenance and node delivery testing. Collaborate with SRE, Networking, and Storage teams for root-cause analysis, participate in a 24/7 on-call rotation, and create knowledge base documentation and SOPs.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation to resolve critical issues.
•Troubleshoot and resolve problems related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Perform alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis (RCA), and develop onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 105,000 - 125,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionPaid LeaveParental LeaveHsa401kLearning BudgetWellness StipendCell PhoneMeal AllowanceTravel Allowance

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line interface (CLI) skills.
•Proficiency with Git for code management and collaboration.
•2-5 years of customer support experience, ideally in cloud, storage, or networking environments.
•Experience with Kubernetes and workload/monitoring tools such as Slurm, Terraform, and Grafana.

Experience:4+ yearsCloudNetworkingStorageHPC

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingPrioritizationCollaboration

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:LinuxCLIGitZendeskKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation to resolve critical issues.
•Troubleshoot and resolve problems related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Perform alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis (RCA), and develop onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 105,000 - 125,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionPaid LeaveParental LeaveHsa401kLearning BudgetWellness StipendCell PhoneMeal AllowanceTravel Allowance

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line interface (CLI) skills.
•Proficiency with Git for code management and collaboration.
•2-5 years of customer support experience, ideally in cloud, storage, or networking environments.
•Experience with Kubernetes and workload/monitoring tools such as Slurm, Terraform, and Grafana.

Experience:4+ yearsCloudNetworkingStorageHPC

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingPrioritizationCollaboration

Tech Stack:LinuxCLIGitZendeskKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor