American Airlines Group

15 hours ago

Customer Service Agent Full Time (Chicago, IL, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Interact with passengers in a courteous, professional, and efficient manner while handling core airport customer service duties. Issue, reissue, and refund tickets; book and confirm reservations; perform check-in, seat assignments, boarding, and gate announcements; and support special assistance and unaccompanied minors. Process baggage transactions, verify documents for international travel, coordinate vouchers and accommodations, and follow DOT/FAA/TSA and company policies during busy irregular operations.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Perform passenger check-in and seat assignment; handle oversold seat assignments and issue upgrades.
•Support boarding and deplaning operations, including gate announcements, boarding pass/ticket verification, and operating gate equipment/jetways.
•Process passenger baggage operations, including check-in/tagging, baggage transactions at kiosks, and document verification for international travel.
•Assist customers needing special assistance, unaccompanied minors, and respond to security/emergency situations while following DOT/FAA/TSA and company policies.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Bilingual language skills required in some locations.
•Valid driver’s license as required by local authorities.
•Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
•Must be authorized to work in the U.S. and complete pre-employment drug screening and background check/fingerprinting as required.

Education:High School

Skills:Customer serviceProfessionalismCourteous communicationFast-paced adaptability

Licenses:Driver's license

Tech Stack:SabrePassenger Service SystemKiosksGate reader/scannerActivation stations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:FAA criminal background checkSIDA access privilegesUS Customs security badgesPre-employment drug screenBackground checkFingerprinting

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

15 hours ago

Customer Service Agent Full Time (Chicago, IL, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Perform passenger check-in and seat assignment; handle oversold seat assignments and issue upgrades.
•Support boarding and deplaning operations, including gate announcements, boarding pass/ticket verification, and operating gate equipment/jetways.
•Process passenger baggage operations, including check-in/tagging, baggage transactions at kiosks, and document verification for international travel.
•Assist customers needing special assistance, unaccompanied minors, and respond to security/emergency situations while following DOT/FAA/TSA and company policies.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Bilingual language skills required in some locations.
•Valid driver’s license as required by local authorities.
•Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
•Must be authorized to work in the U.S. and complete pre-employment drug screening and background check/fingerprinting as required.

Education:High School

Skills:Customer serviceProfessionalismCourteous communicationFast-paced adaptability

Licenses:Driver's license

Tech Stack:SabrePassenger Service SystemKiosksGate reader/scannerActivation stations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:FAA criminal background checkSIDA access privilegesUS Customs security badgesPre-employment drug screenBackground checkFingerprinting

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn