Sr Manager, Account Management

PayPal
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Coaching","Problem-solving","Executive influence","Talent development"]

Lead PayPal’s in-market SMB Account Management organization, setting the standard for managed-book growth across your team. Drive process improvements and business growth through complex project leadership, trend analysis, and data-informed sales optimization. Coach account managers toward commercial outcomes across growth, retention, and productivity, partnering with cross-functional teams to remove barriers and improve merchant outcomes.

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FursaFursa
PayPal
PayPal
1 day ago

Sr Manager, Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead PayPal’s in-market SMB Account Management organization, setting the standard for managed-book growth across your team. Drive process improvements and business growth through complex project leadership, trend analysis, and data-informed sales optimization. Coach account managers toward commercial outcomes across growth, retention, and productivity, partnering with cross-functional teams to remove barriers and improve merchant outcomes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and coach a team of Account Managers toward commercial outcomes across growth, retention, and productivity.
  • •Lead complex projects and initiatives that drive process improvements and business growth.
  • •Master the use of AI to assess growth and retention opportunity across the book.
  • •Collaborate with global Partner, Vendor, Product, and cross-functional teams to remove barriers and improve merchant outcomes.
  • •Own commercial plan and resource allocation and represent SMB work with senior stakeholders.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

  • •8+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •10+ years of relevant experience with a Bachelor’s degree (or an equivalent combination of education and experience).
  • •Proven experience managing account-management teams.
  • •Ability to apply deep functional expertise to resolve complex problems and drive innovative solutions.
  • •Experience using value, coverage, churn, and pipeline data to inform resource trade-offs at the market level.
Experience:8+ years
Education:Bachelor's
Skills:CoachingProblem-solvingExecutive influenceTalent development
Tech Stack:AI

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn