Contact Center Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-first mindset","Communication","Listening","Problem-solving","Multitasking"]

Handle incoming customer calls and provide high-quality solutions for banking questions, including balance inquiries, transfers, and basic account support. Build strong customer relationships by recommending products and services aligned to customer needs. Complete extensive paid training to manage inquiries with increasing complexity, deliver memorable customer experiences, and maintain a customer-first approach in a fast-paced call environment.

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Citizens Bank
Citizens Bank
1 week ago

Contact Center Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle incoming customer calls and provide high-quality solutions for banking questions, including balance inquiries, transfers, and basic account support. Build strong customer relationships by recommending products and services aligned to customer needs. Complete extensive paid training to manage inquiries with increasing complexity, deliver memorable customer experiences, and maintain a customer-first approach in a fast-paced call environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field a variety of incoming customer calls to deliver high-quality solutions for customers.
  • •Help customers improve their banking experience and build customer relationships by recommending products and services.
  • •Provide support for account needs such as balance inquiries, basic maintenance, transfers, and online banking assistance.
  • •Deliver memorable service experiences and problem-solve customer issues to create positive interactions.
  • •Receive and apply extensive paid training to handle customer inquiries of increasing complexity.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health Insurance401kTuition Assistance

Key Requirements

  • •High school degree or equivalent (High School Graduate/GED).
  • •Minimum 1 year of exceptional performance in a customer-facing role.
  • •Computer proficiency.
  • •Strong verbal communication skills and a positive, customer-focused mindset.
  • •Strong listening and problem-solving abilities, with multitasking in a fast-paced environment.
Experience:1+ years
Education:High School
Skills:Customer-first mindsetCommunicationListeningProblem-solvingMultitasking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website