Customer Service Representative (Mexico)

Wing Assistant
Mexico City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Time management","Problem-solving","Customer service","Bash?"]

Customer Service Representative will handle inbound/outbound calls, resolve customer concerns, and build trustworthy relationships with accounts. You’ll maintain records, follow policies, and ensure high quality interactions while working remotely from MX/LATAM, leveraging CRM tools and scheduling software to support a bilingual, English-speaking customer base.

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FursaFursa
Wing Assistant
Wing Assistant
11 months ago

Customer Service Representative (Mexico)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Customer Service Representative will handle inbound/outbound calls, resolve customer concerns, and build trustworthy relationships with accounts. You’ll maintain records, follow policies, and ensure high quality interactions while working remotely from MX/LATAM, leveraging CRM tools and scheduling software to support a bilingual, English-speaking customer base.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage inbound and outbound calls and handle inquiries from customers
  • •Resolve customer concerns effectively and efficiently to ensure satisfaction
  • •Build sustainable relationships and trust with customer accounts through open and interactive communication
  • •Keep records of customer interactions, process updates, and file documents
  • •Follow communication procedures, guidelines, and policies

Pay and Benefits

Perks:Job SecurityPaid TrainingRemote WorkAnnual Bonus

Key Requirements

  • •1+ year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • •Excellent English communication skills, both written and verbal (at least B2 level)
  • •Excellent phone, email, and instant messaging communication skills
  • •Solid organizational and time management skills
  • •Tech savvy & familiar with CRM, cloud services, and MS Office
Experience:1+ yearsCustomer serviceB2bB2c
Skills:CommunicationTime managementProblem-solvingCustomer serviceBash?
Languages:English
Tech Stack:CRMMS OfficeGoogle CalendarCloud servicesDesktop sharing

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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