Sr. Associate - Travel

Sutherland
Chennai
Workplace: OnsiteFull timeFunction: Finance & AccountingExperience: 1+ yearsSkills: ["Accuracy","Problem-solving","Attention to detail","Coordination"]

Handle flight reservation and airline ticketing workflows using Amadeus GDS, including reissuance, cancellations, and refunds. Audit bookings by applying fare rules, managing schedule changes, name corrections, MCOs, residuals, and manual fare calculations. Process complex international, multi-city, and multi-currency itineraries with high accuracy to minimize airline debit memos and losses. Coordinate with airlines and internal teams to resolve booking and ticketing issues and maintain records for travel support requests.

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FursaFursa
Sutherland
Sutherland
2 days ago

Sr. Associate - Travel

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Last checked: 3 hours agoStatus: Live

Job Summary

Handle flight reservation and airline ticketing workflows using Amadeus GDS, including reissuance, cancellations, and refunds. Audit bookings by applying fare rules, managing schedule changes, name corrections, MCOs, residuals, and manual fare calculations. Process complex international, multi-city, and multi-currency itineraries with high accuracy to minimize airline debit memos and losses. Coordinate with airlines and internal teams to resolve booking and ticketing issues and maintain records for travel support requests.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS.
  • •Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
  • •Process complex itineraries, including international, multi-city, and multi-currency bookings.
  • •Ensure compliance with airline fare rules and company SOPs while maintaining high accuracy.
  • •Coordinate with airlines and internal teams to resolve booking and ticketing issues and maintain booking records.

Key Requirements

  • •Minimum 1 year of Amadeus working experience and proficiency with the latest Amadeus GDS versions.
  • •Strong knowledge of fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
  • •Experience with ticket issuance and reissuances (exchanges).
  • •Track record of low error rate, minimizing airline debit memos and financial losses.
  • •Microsoft Office skills, including Outlook and Excel; minimum high school degree or equivalent.
Experience:1+ yearsTravelAirline ticketing
Skills:AccuracyProblem-solvingAttention to detailCoordination
Languages:English
Tech Stack:Amadeus GDSFarelogixNDCMicrosoft OfficeOutlookExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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Glassdoor: 3.5
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