Manager, Network Brand Insights

Discover Financial
Chicago, New York
Workplace: OnsiteFull timeUSD 138,100 - 157,700 annuallyFunction: Marketing & GrowthExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","People development","Storytelling","Analytical rigor","Executive presence"]

Lead Global Payments Network brand insights that shape marketing strategy through multi-year B2B and B2C research. Build repeatable research frameworks, brand health tracking, and voice-of-customer programs in partnership with Brand Leadership. Own the insights roadmap, architect global research programs, manage end-to-end vendor and internal execution, and translate findings into go-to-market strategies and high-impact content. May lead and develop a team of analysts.

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Discover Financial
Discover Financial
3 days ago

Manager, Network Brand Insights

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Job Summary

Lead Global Payments Network brand insights that shape marketing strategy through multi-year B2B and B2C research. Build repeatable research frameworks, brand health tracking, and voice-of-customer programs in partnership with Brand Leadership. Own the insights roadmap, architect global research programs, manage end-to-end vendor and internal execution, and translate findings into go-to-market strategies and high-impact content. May lead and develop a team of analysts.
Location: Chicago, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Own and manage the multi-year delivery of brand research and insights through storytelling, analysis, and actionable insights.
  • •Structure customer and market research programs globally with business and partner marketing teams.
  • •Provide end-to-end management of B2B and B2C research programs alongside vendors and internal teams.
  • •Translate B2B and B2C insights into go-to-market strategies and high-impact content.
  • •Establish operating rhythms and may manage and develop a team of analysts, coaching associates throughout the organization.

Pay and Benefits

Salary: USD 138,100 - 157,700 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 3 years of experience managing and growing associates.
  • •At least 5 years of experience in a market research role.
  • •7+ years of experience in financial services, payment networks, or B2B fintechs.
  • •Experience leading brand health and voice-of-customer research (including B2B and international research).
Experience:3+ yearsFinancial servicesPaymentsB2B fintechBrand researchVoice of customer
Education:Bachelor's
Skills:LeadershipPeople developmentStorytellingAnalytical rigorExecutive presence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn