Workplace Experience Manager

Stripe
New York
Workplace: OnsiteFull timeFunction: Facilities, Workplace & Physical OperationsSkills: ["Leadership","Coaching","Communication","Relationship building","Operational decision-making"]

Lead workplace operations for the New York office, ensuring facilities, front-of-house, shipping/receiving, events support, and employee health and safety run smoothly. Partner with site and cross-functional leaders to anticipate business needs, monitor service levels and utilization, resolve root causes, and drive continuous improvement. Own the local opex budget with finance partners and ensure workplace programs, standards, and policies are executed consistently while maintaining global alignment.

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FursaFursa
Stripe
Stripe
1 month ago

Workplace Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead workplace operations for the New York office, ensuring facilities, front-of-house, shipping/receiving, events support, and employee health and safety run smoothly. Partner with site and cross-functional leaders to anticipate business needs, monitor service levels and utilization, resolve root causes, and drive continuous improvement. Own the local opex budget with finance partners and ensure workplace programs, standards, and policies are executed consistently while maintaining global alignment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee workplace operations for your site(s) across building operations, front of house, shipping and receiving, events support, and employee health and safety.
  • •Lead, coach, and motivate a team of workplace services professionals to drive excellence and continuous improvement.
  • •Monitor operational performance by tracking service levels and utilization, identifying trends, resolving root causes, and improving workplace operations.
  • •Develop data-informed workplace recommendations and ensure consistent execution of global workplace programs, standards, and policies at your site.
  • •Own the NYC office opex budget for facilities, opex, fixed assets, and events in partnership with Finance & Strategy and IFM.

Key Requirements

  • •8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and operational best practices.
  • •Strong facilities management and vendor management skills, including budget management.
  • •Experience building relationships with key internal partners to support cross-functional projects.
  • •Experience managing a team focused on customer service, hospitality, and operations, with the ability to develop and coach team members.
  • •Ability to synthesize operational data and stakeholder feedback into clear recommendations for decision making.
Experience:HospitalityWorkplace management
Skills:LeadershipCoachingCommunicationRelationship buildingOperational decision-making
Tech Stack:Google SuiteSlackJira

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor