Prompt

1 day ago

EDI Experience Manager (B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 minute agoStatus: Live

Job Summary

Own the bridge between EDI/enrollment technical nuances and high-efficiency client support workflows. Provide hands-on EDI/Enrollment help via the help desk platform, resolve inquiries, and translate complex issues into clear guidance. Represent EDI topics in onboarding and ad hoc client conversations, maintain the EDI knowledge base, and optimize support queue scalability, including identifying opportunities to accelerate workflows with AI.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Develop and maintain deep understanding of RCM/Clearinghouse capabilities to respond to customer inquiries through a single-channel support system.
•Provide ongoing customer support via the EDI help desk platform and help resolve EDI-related inquiries (e.g., clearinghouse rejections, EDI rules, ERA/EDI application help).
•Represent EDI/Enrollment topics directly to clients in onboarding meetings and ad hoc conversations as needed.
•Build EDI/Enrollment subject-matter depth and help scale internal/external EDI knowledge base for support.
•Optimize EDI support workflows and queue scalability, including auditing processes for opportunities to use AI; support EDI engineering ticket creation, review, and prioritization.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kPet Insurance

Key Requirements

•Experience as a rehab clinician (SLP, OT, PT, COTA, or PTA).
•Willingness to build technical fluency in EDI file formats and enrollment mechanics over time.
•Highly analytical mindset with strong ability to troubleshoot/test software use cases and issues.
•Proactive, self-motivated ability to learn quickly and autonomously.
•Highly proficient in MS Excel.

Experience:HealthcareB2B SaaS

Skills:Analytical mindsetTroubleshootingAdaptabilityCommunicationProcess improvement

Tech Stack:EDIMS ExcelZendeskAIEMRRTMHEPCRMHIEs

Company Brief

Prompt

Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Hoboken, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Prompt

1 day ago

EDI Experience Manager (B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 minute agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Develop and maintain deep understanding of RCM/Clearinghouse capabilities to respond to customer inquiries through a single-channel support system.
•Provide ongoing customer support via the EDI help desk platform and help resolve EDI-related inquiries (e.g., clearinghouse rejections, EDI rules, ERA/EDI application help).
•Represent EDI/Enrollment topics directly to clients in onboarding meetings and ad hoc conversations as needed.
•Build EDI/Enrollment subject-matter depth and help scale internal/external EDI knowledge base for support.
•Optimize EDI support workflows and queue scalability, including auditing processes for opportunities to use AI; support EDI engineering ticket creation, review, and prioritization.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kPet Insurance

Key Requirements

•Experience as a rehab clinician (SLP, OT, PT, COTA, or PTA).
•Willingness to build technical fluency in EDI file formats and enrollment mechanics over time.
•Highly analytical mindset with strong ability to troubleshoot/test software use cases and issues.
•Proactive, self-motivated ability to learn quickly and autonomously.
•Highly proficient in MS Excel.

Experience:HealthcareB2B SaaS

Skills:Analytical mindsetTroubleshootingAdaptabilityCommunicationProcess improvement

Tech Stack:EDIMS ExcelZendeskAIEMRRTMHEPCRMHIEs

Company Brief

Prompt

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Hoboken, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor