Manager, Mid-Market Customer Success

Lead and scale a mid-market Customer Success team responsible for the full customer lifecycle—from onboarding and adoption to renewals. You’ll coach ~8 CSMs through weekly 1:1s and bi-weekly call coaching, oversee renewals and accurate forecasting, and help manage renewal risk. Build scalable playbooks, workflows, and reporting with the Director of Customer Success, while partnering cross-functionally to ensure a seamless customer experience.