Recovery Officer

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Negotiation","Communication","Customer-focused","Working under pressure","Adherence to process"]

Review and follow up on charged-off cases to maximize recoveries and help customers settle overdue liabilities. Ensure due process and fair, respectful customer interactions while meeting daily call and follow-up targets. Analyze repayment problems, propose settlements within approved processes, use collection system updates and MIS reporting, and manage settlement agreements through closure, including releasing legal cases and issuing clearance letters when accounts are settled.

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FursaFursa
Mashreq
Mashreq
5 days ago

Recovery Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Review and follow up on charged-off cases to maximize recoveries and help customers settle overdue liabilities. Ensure due process and fair, respectful customer interactions while meeting daily call and follow-up targets. Analyze repayment problems, propose settlements within approved processes, use collection system updates and MIS reporting, and manage settlement agreements through closure, including releasing legal cases and issuing clearance letters when accounts are settled.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Review, analyze, and follow up on charged-off cases to maximize recoveries and assist customers in settling overdue/unpaid liabilities.
  • •Analyze repayment problems, drive customer engagement, and ensure leads are followed up to meet daily call targets.
  • •Review accounts and propose settlements according to approved process and delegation matrix for approvals.
  • •Conduct customer interactions using approved formats/media, record lines, and update interactions in the collections system.
  • •Monitor settlement agreements to ensure customer adherence, close settled accounts, release legal cases, and issue clearance letters in a timely manner.

Key Requirements

  • •Minimum 3 years of experience in banking or a similar field with continuous customer engagement and target-oriented roles.
  • •Good knowledge of business products and prevailing legal laws relevant to collections and recovery.
  • •Strong negotiation skills and communications to convince customers to prioritize repayment.
  • •Ability to work under pressure and remain customer focused.
  • •Ability to follow due process and adhere to customer contact guidelines, CPR guidelines, and confidentiality requirements.
Experience:3+ yearsBankingCollectionsDebt recovery
Skills:NegotiationCommunicationCustomer-focusedWorking under pressureAdherence to process

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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