Forward Deployed Engineer

Zendesk
California, Illinois, New York, Texas
Workplace: RemoteFull timeUSD 200,000 - 300,000 annuallyFunction: Software EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Troubleshooting","Collaboration","Working in ambiguity"]

Embed with Zendesk’s most strategic customers to deploy AI agents and LLM-powered workflows end to end. Own discovery, scoping, system design, and production rollout, while troubleshooting high-stakes technical escalations beyond standard support. Build bespoke agentic integrations (including RAG) that connect to legacy stacks, and translate customer friction into product/engineering roadmap improvements. Expect a full-stack mindset across UIs, APIs, and cloud infrastructure.

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FursaFursa
Zendesk
Zendesk
2 months ago

Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Embed with Zendesk’s most strategic customers to deploy AI agents and LLM-powered workflows end to end. Own discovery, scoping, system design, and production rollout, while troubleshooting high-stakes technical escalations beyond standard support. Build bespoke agentic integrations (including RAG) that connect to legacy stacks, and translate customer friction into product/engineering roadmap improvements. Expect a full-stack mindset across UIs, APIs, and cloud infrastructure.
Location: California, Illinois, New York, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead complex end-to-end deployments of Zendesk AI Agents and LLM-powered workflows, owning discovery through production rollout.
  • •Remove technical blockers and act as the final line of defense for complex escalations outside standard support or services.
  • •Design and code custom integrations and agentic solutions, including RAG architectures and legacy system integration.
  • •Configure and implement AI workflow components to ensure measurable ROI for customers.
  • •Bridge customer IT and Zendesk core Product/Engineering teams by turning customer friction into roadmap features.
Travel: Medium travel

Pay and Benefits

Salary: USD 200,000 - 300,000 annually

Key Requirements

  • •5+ years of experience writing production-grade code.
  • •Proficiency in Python and JavaScript/TypeScript; familiarity with Ruby or Java is a plus.
  • •Comfort working across the full stack, including React-based UIs and REST/GraphQL APIs.
  • •Deep understanding of the LLM ecosystem, including evaluating model performance and implementing enterprise AI guardrails.
  • •Ability to communicate complex architectural trade-offs to technical leadership and collaborate directly with customer developers.
Experience:5+ yearsAILLMEnterprise softwareDeveloper toolsSaaS
Skills:CommunicationProblem-solvingTroubleshootingCollaborationWorking in ambiguity
Tech Stack:PythonJavaScriptTypeScriptRubyJavaReactRESTGraphQLAWSMetaflowRAGLLMsAI Agents

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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