Sr. UX Researcher

Yum! Brands
Plano
Workplace: HybridFull time121,600 - 142,900Function: Research & Scientific (R&D)Experience: 4+ yearsSkills: ["Communication","Synthesis","Cross-functional collaboration","Prioritization","Accessibility awareness"]

Plan and execute end-to-end UX research across guest digital channels (app, web, kiosks, delivery marketplaces) and team-member tools (POS, KDS, restaurant operations platforms). Run moderated/unmoderated usability tests, field research, heuristic evaluations, and concept/prototype studies, then synthesize qualitative findings into clear deliverables and recommendations. Partner with Product, Design, Engineering, and Restaurant Operations to turn insights into design decisions, product requirements, and operational workflows.

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FursaFursa
Yum! Brands
Yum! Brands
2 days ago

Sr. UX Researcher

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Plan and execute end-to-end UX research across guest digital channels (app, web, kiosks, delivery marketplaces) and team-member tools (POS, KDS, restaurant operations platforms). Run moderated/unmoderated usability tests, field research, heuristic evaluations, and concept/prototype studies, then synthesize qualitative findings into clear deliverables and recommendations. Partner with Product, Design, Engineering, and Restaurant Operations to turn insights into design decisions, product requirements, and operational workflows.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Conduct moderated and unmoderated usability tests for app, web, kiosk, and POS/KDS experiences
  • •Run field research in restaurants to observe workflows, speed-of-service challenges, and crew pain points
  • •Perform heuristic evaluations, concept tests, prototype reviews, and comparative studies
  • •Analyze qualitative data and turn insights into themes and recommendations
  • •Create research deliverables and communicate findings to cross-functional partners to clarify tradeoffs and inform roadmaps

Pay and Benefits

Salary: 121,600 - 142,900

Key Requirements

  • •4–6+ years of experience in UX research, human factors, or related applied research roles
  • •Strong understanding of qualitative methods (usability testing, interviews, ethnography, task analysis)
  • •Experience with digital product research (mobile apps, responsive web, kiosks) and interest in operational tools (POS/KDS)
  • •Ability to synthesize qualitative data into clear, actionable insights for cross-functional partners
  • •Familiarity with accessibility evaluation and inclusive-research practices
Experience:4+ yearsUX researchHuman factorsQualitative research
Skills:CommunicationSynthesisCross-functional collaborationPrioritizationAccessibility awareness
Tech Stack:UserTestingUserZoomFigmaPOSKDS

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
Glassdoor
Glassdoor: 3.7
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