Team Leader, Front Services

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Training","Customer service","Guest focus","Organizational skills","Health and safety awareness"]

Lead day-to-day Front Services operations in a high-profile luxury environment, ensuring exceptional guest experiences and consistently high five-star service standards. You will assist the Assistant Manager and Manager, train and update colleagues on technical and service delivery processes, advise guests on their needs, and oversee service providers’ utilization, front door, bell services, and transportation operations while supporting health and safety.

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Kerzer International
Kerzer International
3 days ago

Team Leader, Front Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead day-to-day Front Services operations in a high-profile luxury environment, ensuring exceptional guest experiences and consistently high five-star service standards. You will assist the Assistant Manager and Manager, train and update colleagues on technical and service delivery processes, advise guests on their needs, and oversee service providers’ utilization, front door, bell services, and transportation operations while supporting health and safety.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Assistant Manager and Manager in running daily front services operations in a busy luxury environment
  • •Train and update colleagues on technical and service delivery skills and processes to five-star standards
  • •Provide excellent customer service, advising guests on their needs and ensuring a great guest experience
  • •Oversee service providers’ utilization and support health and safety while maintaining customer satisfaction standards
  • •Manage the Front Door, Bell Services, and Transportation daily operations

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceIncentive ProgramAnnual Flights

Key Requirements

  • •Previous experience in a five-star hotel or resort environment or prior work in Front Office, Guest Relations, Club Lounge, or similar luxury service roles
  • •Passion for guest service and ability to be highly visible front of house while leading teams to success
  • •Assist in running the operation with the Assistant Manager and Manager and support service delivery to an internationally recognized five-star standard
  • •Immaculate personal presentation, enthusiasm, positivity, grooming, and above-average physical fitness
  • •Fluency in English is mandatory; additional languages are desirable
Experience:Luxury hospitalityFive-star hotelsResorts
Skills:LeadershipTrainingCustomer serviceGuest focusOrganizational skillsHealth and safety awareness
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn