Guest Services Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Customer-centricity","Integrity","Adaptability","Responsiveness"]

Serve as the first point of contact for guests at Miral Experiences’ attractions in Abu Dhabi, welcoming visitors and ensuring smooth entry. Handle ticketing and cash transactions accurately via a computerized POS system, educate guests on promotions and attractions, and actively upsell merchandise and services. Support lost & found, safety and emergency procedures, manage turnstiles and queue flow, and distribute guest satisfaction surveys on provided tablets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Miral Group
Miral Group
2 days ago

Guest Services Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first point of contact for guests at Miral Experiences’ attractions in Abu Dhabi, welcoming visitors and ensuring smooth entry. Handle ticketing and cash transactions accurately via a computerized POS system, educate guests on promotions and attractions, and actively upsell merchandise and services. Support lost & found, safety and emergency procedures, manage turnstiles and queue flow, and distribute guest satisfaction surveys on provided tablets.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet and welcome guests with warmth and professionalism, considering guest needs
  • •Process ticket and product sales efficiently through a computerized POS system and handle cash transactions accurately
  • •Educate guests on promotions, pricing, shows, and attractions; proactively upsell and cross-sell services and products
  • •Manage lost and found and support safety operations, including first-response actions and evacuation protocols
  • •Coordinate queue management and oversee turnstile operations; distribute guest satisfaction surveys using provided tablets

Key Requirements

  • •Higher secondary education or equivalent qualification
  • •Minimum 1 year of operational experience in guest or customer service roles
  • •Proficiency in English (spoken and written)
  • •Familiarity with basic computer operations
  • •Strong interpersonal skills with genuine desire to entertain and engage guests
Experience:1+ years
Education:High School
Skills:Interpersonal skillsCustomer-centricityIntegrityAdaptabilityResponsiveness
Languages:EnglishArabicRussianFarsiChinese
Tech Stack:POS systemComputerized POSTablets

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn