NTT

1 week ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to Canada-based customers, promoting telecom products such as plans, upgrades, bundles, and retention offers. Understand customer needs and recommend tailored, consultative solutions while handling objections professionally. Meet daily, weekly, and monthly sales targets, maintain accurate CRM records, and follow scripts, quality, and process standards to deliver strong customer experience.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing Canada-based customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored, consultative solutions.
•Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

•0–2 years of experience (freshers welcome), with a preference for BPO/sales background.
•Strong communication with a neutral/clear English accent.
•Sales mindset with strong persuasive ability.
•Active listening and customer empathy to understand needs and tailor recommendations.
•Resilience to handle rejection professionally and basic system/CRM handling.

Experience:0BPO

Skills:CommunicationPersuasionActive listeningEmpathyResilience

Languages:English

Tech Stack:CRMSystem

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT