Senior Director, Strategic Accounts

Own strategic, executive-level customer relationships end-to-end—driving expansions and renewals, leading QBRs, and ensuring Rain delivers a white-glove, relationship-driven experience. Embed into top accounts, manage senior stakeholders, unblock cross-functional issues, and identify upsell/cross-sell opportunities. Lead an enterprise account management operating rhythm (account health reviews, escalation triage, coordination) and build the servicing playbook alongside existing senior account managers.