P2P Partner Operations Director

OKX
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Data-driven decision making","Relationship management","Frontline execution","Leadership","High ownership"]

Own OKX’s P2P liquidity-provider program for local fiat marketplaces, ensuring depth, reliability, and partner satisfaction. Lead partner-program operations, tiering frameworks, and retention, while driving growth strategy and retention funnel decisions through data and recurring analysis. Partner with the user risk team to improve marketplace health, including high-risk user profiling and dispute reduction. Direct, frontline execution across Greater China and other markets.

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FursaFursa
OKX
OKX
1 day ago

P2P Partner Operations Director

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Last checked: 4 hours agoStatus: Live

Job Summary

Own OKX’s P2P liquidity-provider program for local fiat marketplaces, ensuring depth, reliability, and partner satisfaction. Lead partner-program operations, tiering frameworks, and retention, while driving growth strategy and retention funnel decisions through data and recurring analysis. Partner with the user risk team to improve marketplace health, including high-risk user profiling and dispute reduction. Direct, frontline execution across Greater China and other markets.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Own the P2P liquidity-provider programme by monitoring marketplace depth/coverage and improving partner satisfaction and retention.
  • •Manage partner-program operations including tiering frameworks, account management, and retention.
  • •Lead growth strategy and retention funnel using data—build/read funnels, produce recurring analysis, and convert it into decisions.
  • •Improve user quality and marketplace health by partnering with the user risk team on high-risk profiling and dispute reduction.
  • •Drive partner relationship execution in a high-ownership, frontline operating model across markets.

Key Requirements

  • •7+ years in growth, account management, or relationship management for high-value users/clients, including team leadership.
  • •Track record managing partner programmes at scale across multiple markets.
  • •Proven ability to manage high-volume partner relationships and improve engagement and service quality.
  • •Strong data and funnel fluency—own metrics, run analysis, and steer decisions from data.
  • •Working proficiency in English; at least one role also requires Mandarin proficiency for Greater China coverage.
Experience:7+ yearsFintechPaymentsRemittanceMarketplacesCrypto
Skills:Data-driven decision makingRelationship managementFrontline executionLeadershipHigh ownership
Languages:EnglishMandarin

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn