Customer Success Manager

Compass
New Jersey
Workplace: OnsiteFull timeUSD 27 - 30 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Interpersonal skills","Listening","Empathy","Relationship management","Problem-solving","Analytical skills","Organization","Attention to detail","Creative writing"]

Own the day-to-day relationship with a portfolio of high-touch agents as the first point of contact after they join. Deliver 1:1 support, strategic recommendations, and group training to drive adoption of Compass technology and services. Provide marketing support by creating template-based collateral and coordinating with marketing specialists, partner with onboarding, and represent the office by handling guest and first-line office needs.

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FursaFursa
Compass
Compass
1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the day-to-day relationship with a portfolio of high-touch agents as the first point of contact after they join. Deliver 1:1 support, strategic recommendations, and group training to drive adoption of Compass technology and services. Provide marketing support by creating template-based collateral and coordinating with marketing specialists, partner with onboarding, and represent the office by handling guest and first-line office needs.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
  • •Support adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
  • •Provide marketing support by answering questions, creating collateral from templates (listing presentations and postcards), and liaising with marketing specialists.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
  • •Serve as the face of the office by welcoming guests, answering the phone line, managing mail distribution, handling office-related needs, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27 - 30 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter BenefitsLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Experience working with live or remote training is a plus.
  • •Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
  • •Ability to establish credibility with agent decision-makers and influencers.
  • •Strong communication, listening, empathy, and relationship-building skills.
Experience:2-3 yearsCustomer serviceTrainingReal estate
Skills:CommunicationInterpersonal skillsListeningEmpathyRelationship managementProblem-solvingAnalytical skillsOrganizationAttention to detailCreative writing
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn