Billing & Collections Specialist

CommandLink
Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Philippines
Workplace: RemoteFull timeFunction: Data Analytics & Business IntelligenceExperience: 3-5 yearsEducation: associatesSkills: ["Written and verbal communication","Conflict-resolution","Problem-solving","Attention to detail","Time management","Teamwork","Collaboration","Adaptability"]

Own billing, collections, and accounts receivable activities to keep customer billing running smoothly and protect company cash flow. You’ll manage billing inquiries via email, process payments and checks, handle service disconnect and collections cases in the CommandLink Platform, and run proactive outreach for overdue accounts. Use credit risk data and AI-assisted tools to improve workflow efficiency, ensure accurate overage handling, and track/report billing and collections performance.

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CommandLink
CommandLink
8 hours ago

Billing & Collections Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own billing, collections, and accounts receivable activities to keep customer billing running smoothly and protect company cash flow. You’ll manage billing inquiries via email, process payments and checks, handle service disconnect and collections cases in the CommandLink Platform, and run proactive outreach for overdue accounts. Use credit risk data and AI-assisted tools to improve workflow efficiency, ensure accurate overage handling, and track/report billing and collections performance.
Location: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Manage billing email inbox, responding to billing inquiries and change requests.
  • •Process and post paper checks, deposits, and electronic payments.
  • •Monitor overdue accounts and conduct proactive collection calls as needed.
  • •Manage service disconnects and collections cases within the CommandLink Platform.
  • •Use credit risk data and AI tools to support collections strategy, improve documentation, and track/report billing and payment activity.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Associate’s degree in Finance, Accounting, or similar field or 3–5 years of related billing and collections experience.
  • •Strong understanding of billing and collections policies and procedures.
  • •Experience working with a telecom and/or IT services company preferred.
  • •Experience processing circuit and service disconnect requests.
  • •Proficient in Microsoft Excel and experience with billing systems such as NetSuite (or similar platforms) preferred.
Experience:3-5 yearsTelecomIT servicesSaaS
Education:Associate's in Finance, Accounting, or similar field
Skills:Written and verbal communicationConflict-resolutionProblem-solvingAttention to detailTime managementTeamworkCollaborationAdaptability
Tech Stack:Microsoft ExcelNetSuiteClaudeCreditsafeDun & Bradstreet (D&B)

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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