Allianz

1 month ago

Senior Claims Processing Officer F/M (Tunis, TN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Senior Claims Processing Officer level role responsible for reviewing and processing complex or high-cost insurance claims, making defensible decisions, and guiding junior colleagues. Works with AI/data-enabled tools to ensure fair, compliant, timely payments and strong customer service within Allianz Partners' claims environment.

Location: Tunis

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Sr. Manager level

Key Responsibilities

•Review, assess and process claims in line with standard operating procedures, focusing on complex or high-cost cases.
•Make decisions on difficult or high-value claims, ensuring they are fair, compliant, and clearly documented.
•Ensure timely and accurate processing of approved claims for payment, coordinating with other departments and third-party administrators.
•Handle escalated customer queries or complaints, explaining decisions clearly and managing expectations in a calm, professional way.
•Support the Team Leader with day-to-day team activities, help achieve KPIs, and mentor/coaching junior colleagues; act as backup Team Leader when required.

Key Requirements

•2–3 years’ experience in a customer-focused environment, ideally in clinical, paramedical, TPA or insurance roles
•Bachelor’s degree in a Medical field, Paramedical, Finance, Business Administration, Insurance or a related discipline (or equivalent experience)
•Confident user of MS Office and able to work accurately with digital tools and data
•Strong customer focus with clear communication and interpersonal skills
•Proven ability to work under pressure and meet tight deadlines and service standards

Experience:2-3 yearsInsuranceTPAClaims

Education:Bachelor's

Skills:CommunicationInterpersonal skillsCustomer focusDocumentationProblem-solvingTeamwork

Tech Stack:MS OfficeData analyticsAIMachine learningCloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 month ago

Senior Claims Processing Officer F/M (Tunis, TN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Tunis

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Sr. Manager level

Key Responsibilities

•Review, assess and process claims in line with standard operating procedures, focusing on complex or high-cost cases.
•Make decisions on difficult or high-value claims, ensuring they are fair, compliant, and clearly documented.
•Ensure timely and accurate processing of approved claims for payment, coordinating with other departments and third-party administrators.
•Handle escalated customer queries or complaints, explaining decisions clearly and managing expectations in a calm, professional way.
•Support the Team Leader with day-to-day team activities, help achieve KPIs, and mentor/coaching junior colleagues; act as backup Team Leader when required.

Key Requirements

•2–3 years’ experience in a customer-focused environment, ideally in clinical, paramedical, TPA or insurance roles
•Bachelor’s degree in a Medical field, Paramedical, Finance, Business Administration, Insurance or a related discipline (or equivalent experience)
•Confident user of MS Office and able to work accurately with digital tools and data
•Strong customer focus with clear communication and interpersonal skills
•Proven ability to work under pressure and meet tight deadlines and service standards

Experience:2-3 yearsInsuranceTPAClaims

Education:Bachelor's

Skills:CommunicationInterpersonal skillsCustomer focusDocumentationProblem-solvingTeamwork

Tech Stack:MS OfficeData analyticsAIMachine learningCloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn