Delivery Hero

1 week ago

Coordinator Personal Shopper-InstaShop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent picking execution. Track operational KPIs such as productivity, order accuracy, cancellations, substitutions, quality, and SLA compliance, and drive action plans to improve performance. Optimize manpower allocation, schedules, attendance, and staffing levels, while collaborating with Customer Service, Live Operations, Fleet, HR, and retail partners. Coach and audit supervisors and use reporting to identify root causes and implement continuous improvements.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent picking execution.
•Monitor operational KPIs (productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance) and implement action plans.
•Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization based on business demand.
•Collaborate with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues and improve customer experience.
•Conduct performance reviews, coaching sessions, and operational audits; analyze reports and trends to identify root causes and drive continuous improvement.

Key Requirements

•Bachelor’s degree in business administration, logistics, supply chain, or a related field.
•3–5 years of experience in operations, retail, e-commerce, or grocery.
•Strong analytical and problem-solving skills to improve operational performance.
•Excellent communication and stakeholder management skills.
•Advanced proficiency in Microsoft Excel and ability to manage multiple priorities in a fast-paced environment.

Experience:3-5 yearsRetailE-commerceGrocery

Education:Bachelor's in business administration, Logistics, Supply Chain

Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementMultitasking

Languages:English

Tech Stack:Microsoft Excel

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

1 week ago

Coordinator Personal Shopper-InstaShop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent picking execution.
•Monitor operational KPIs (productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance) and implement action plans.
•Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization based on business demand.
•Collaborate with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues and improve customer experience.
•Conduct performance reviews, coaching sessions, and operational audits; analyze reports and trends to identify root causes and drive continuous improvement.

Key Requirements

•Bachelor’s degree in business administration, logistics, supply chain, or a related field.
•3–5 years of experience in operations, retail, e-commerce, or grocery.
•Strong analytical and problem-solving skills to improve operational performance.
•Excellent communication and stakeholder management skills.
•Advanced proficiency in Microsoft Excel and ability to manage multiple priorities in a fast-paced environment.

Experience:3-5 yearsRetailE-commerceGrocery

Education:Bachelor's in business administration, Logistics, Supply Chain

Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementMultitasking

Languages:English

Tech Stack:Microsoft Excel

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor