HSBC

3 hours ago

VP, Wealth Centre Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Drive operational efficiency and service standards for wealth center branches, using health checks to monitor performance metrics like queue management and service turnaround times. Identify operational issues and emerging risks, support governance actions, and deliver local/Group/regulatory/industry projects (e.g., MAS, ABS). Implement process improvement initiatives, maintain control standards, and perform monthly GL reconciliation (Cadency). Partner with stakeholders and vendors to improve end-to-end delivery, customer experience, and SLA performance.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Drive consistent wealth centre operational efficiency and service standards through regular reviews of processes and standards.
•Monitor operational performance (e.g., queue management and service turnaround times) via health checks/forums and identify productivity improvements.
•Identify operational issues and emerging risks; escalate and support governance actions where needed.
•Design, participate in, and deliver local/Group/regulatory/industry projects (e.g., MAS, ABS).
•Maintain control standards (audit actions and regulatory issues), perform monthly GL reconciliation (Cadency), and coordinate branch surprise checks with Risk & Control while managing vendor performance vs SLAs and supporting iNPS/Mystery Shop outcomes.

Key Requirements

•Bachelor’s degree (or equivalent experience) with 3–5 years’ progressive branch/wealth centre operations experience in a financial institution.
•Strong understanding of branch operations and end-to-end workflows, with client-centric communication and stakeholder influencing skills.
•Strong ownership/accountability and sound judgement; able to make decisions under pressure and within short timeframes.
•Structured problem-solving, critical thinking, and strong analytical skills to turn data into actionable insights.
•Commercial mindset and project management capability to deliver benefits and build business cases/presentations.

Experience:3-5 yearsFinancial servicesWealth managementBranch operationsRetail banking

Education:Bachelor's

Skills:Client-centric communicationStakeholder influencingOwnershipDecision-makingProblem-solving

Tech Stack:Cadency

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 hours ago

VP, Wealth Centre Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Drive consistent wealth centre operational efficiency and service standards through regular reviews of processes and standards.
•Monitor operational performance (e.g., queue management and service turnaround times) via health checks/forums and identify productivity improvements.
•Identify operational issues and emerging risks; escalate and support governance actions where needed.
•Design, participate in, and deliver local/Group/regulatory/industry projects (e.g., MAS, ABS).
•Maintain control standards (audit actions and regulatory issues), perform monthly GL reconciliation (Cadency), and coordinate branch surprise checks with Risk & Control while managing vendor performance vs SLAs and supporting iNPS/Mystery Shop outcomes.

Key Requirements

•Bachelor’s degree (or equivalent experience) with 3–5 years’ progressive branch/wealth centre operations experience in a financial institution.
•Strong understanding of branch operations and end-to-end workflows, with client-centric communication and stakeholder influencing skills.
•Strong ownership/accountability and sound judgement; able to make decisions under pressure and within short timeframes.
•Structured problem-solving, critical thinking, and strong analytical skills to turn data into actionable insights.
•Commercial mindset and project management capability to deliver benefits and build business cases/presentations.

Experience:3-5 yearsFinancial servicesWealth managementBranch operationsRetail banking

Education:Bachelor's

Skills:Client-centric communicationStakeholder influencingOwnershipDecision-makingProblem-solving

Tech Stack:Cadency

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn